Key Responsibilities
•Create and maintain operational documentation, SOPs, and knowledge articles.
•Administer Domino server infrastructure across primary and disaster-recovery data centers, including clustering, replication, and backup/recovery processes.
•Manage Domino Directory, mail routing, replication, clustering, and server performance.
•Perform installation, upgrades, patching, and migration activities across Domino environments.
•Manage user administration: account provisioning/deprovisioning, password resets, and access/security / certificate management.
•Monitor server health, performance, and availability across development, production application, web, administrative, mail, and reporting servers.
•Maintain the Domino security framework, including access control lists (ACLs), authentication, and web access configuration.
•Coordinate with HCL vendor support for Domino platform and infrastructure-level issues; track and escalate defects within HCL's supported scope.
•Support disaster-recovery readiness: maintain replicated systems, clustered application servers, and backup web servers at the secondary site.
•Partner with the Domino development function and business stakeholders to assess the operational impact of upgrades (Domino, Windows, Office, DB2) on production workflows.
•Manage users, groups, mail databases, ACLs, ID-related activities, and Domino administration tasks.
•Work with infrastructure and application teams during upgrades, migrations, and major incidents.
•Create and maintain administration runbooks, architecture diagrams, and dependency maps.
•Support Exchange Online / Microsoft 365 mailboxes, shared mailboxes, distribution groups, permissions, and mail-flow-related issues.
•Handle incidents, service requests, changes, and problem tickets within agreed SLAs.
Mandatory Skills
•Minimum 4–6 years of overall support experience
•Strong hands-on experience with HCL Domino / IBM Lotus Notes administration
•Domino server administration and troubleshooting
•Mail routing, replication, ACL/database access, user/group administration
•Domino Replication & Clustering
•Working knowledge of Domino security models, ACLs, and web (iNotes/HTTP) access configuration
•Good knowledge of Exchange Online / Microsoft 365
•Good troubleshooting and communication skills
Preferred Qualifications
•HCL Domino administrator certification.
•Domino upgrade/migration experience, particularly exposure to newer Domino versions.
•Experience with PowerShell for Exchange Online administration.
•Knowledge of Microsoft Entra ID and hybrid messaging environments.
•Experience working in enterprise managed-services/support environments.
•Knowledge of migration or coexistence between Domino/Notes and Microsoft 365.
