Job Summary
The Software Engineer - ServiceNow ITSM is responsible for developing, configuring, and supporting ServiceNow IT Service Management (ITSM) solutions. This role focuses on delivering and maintaining Incident, Problem, Change, Request, Knowledge Management, Service Catalog, and CMDB capabilities while partnering with business and technical teams to enhance service delivery and operational efficiency.
Key Responsibilities
•Configure, develop, and support ServiceNow ITSM modules including Incident, Problem, Change, Request, Knowledge, Service Catalog, and CMDB.
•Develop workflows, Flow Designer automations, business rules, client scripts, UI policies, and Script Includes.
•Support Service Catalog and Employee Center enhancements.
•Troubleshoot platform issues and provide application support.
•Participate in platform upgrades, testing, deployments, and release activities.
•Collaborate with stakeholders to gather requirements and deliver scalable solutions.
•Support service management process improvements and automation initiatives.
•Maintain platform documentation and technical specifications.
Required Qualifications
•3+ years of ServiceNow development or administration experience.
•Experience supporting ITSM modules and service management processes.
•Strong JavaScript and ServiceNow platform development skills.
•Experience with Flow Designer, Service Catalog, and platform configuration.
•Strong analytical and problem-solving skills.
Preferred Qualifications
•ServiceNow CSA certification.
•ITIL Foundation certification.
•Experience with Employee Center and Knowledge Management.
•Experience working in Agile development environments.
