Harrods

Social Media Executive

In short

A Social Media Executive role at Harrods, a luxury department store in Knightsbridge, supporting social media planning, scheduling, content review and reporting across channels. The role works closely with Marketing, Media and Creative teams and a Community Manager, requiring experience in social media operations, analytics tools and performance reporting. It demands strong organisation, communication and the ability to manage multiple projects under tight deadlines, with luxury or retail sector experience desirable. This is a junior, full-time, onsite position.

About the Role
We are looking for a Social Media Executive to join our team over here in Harrods. The Social Media Executive at Harrods plays a key role in orchestrating a seamless and engaging customer experience across social media. The Social Media Executive will support the implementation and operations across the channels, with an emphasis on planning, scheduling and reporting across social content. As a key contact for social media, the wider Marketing team, Media and Creative teams, you'll marry reporting with channel planning and supporting with content calendars, ensuring timely delivery and publishing of content, and staying in the loop of key campaigns, activations and brand partnerships.
Responsibilities
•Reviewing content for accuracy and alignment to brief & brand governance before go-lives
•Support the Community Manager with in-platform community management to guidelines
•Work with teams on pulling wider reports, and ensuring the correct analytics are in place at the beginning of a project
•Ensuring the timely delivery of reports to wider teams
Requirements
The ideal candidate will have experience in social media operations and reporting, with a strong understanding of social media channels, analytics tools, and performance measurement. Highly organised and an excellent communicator, you can effectively manage multiple projects, prioritise competing demands, and consistently deliver high-quality work within tight deadlines. Detail-oriented and proactive, you thrive in fast-paced, dynamic environments and are passionate about driving continuous improvement and agile ways of working. You have the ability to influence change across teams while maintaining a focus on results. Experience within the luxury or retail sector is desirable, demonstrating your ability to succeed and deliver impact in highly competitive markets.
About Harrods
Harrods is one of the world's leading luxury department stores and we're becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world's most inspiring shopping experiences.
Help us make the impossible possible for our customers and we'll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.
Additional Information:
•Time Type: Permanent
•Department: Social Media (Shelan Kafoor)

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