RESPONSIBILITIES
•Respond to service desk tickets and outages via phone, email, or online systems, following defined incident management process and escalation when necessary.
•Provide second-level user support for network, hardware, and software issues.
•Assist in hardware and software installation/configuration according to Vertiv policies and guidelines.
•Aid in troubleshooting and diagnosing network/hardware/software errors.
•Support PC replacement programs and emergency equipment exchanges.
•Provide hands-on assistance for IT project implementations.
•Provide hands-on on-site assistance for global infrastructure teams.
•Help with local backup operations in alignment with Vertiv policies.
•Maintain confidentiality on all user data and related information.
•Perform miscellaneous job-related duties as assigned.
•Working in Matrix management style.
•Proactively communicate challenges / concerns.
QUALIFICATIONS
•Bachelor's degree or equivalent years of experience.
•2+ years' experience with an infrastructure/manufacturing technical support environment.
•End User and/or Customer Facing support.
•Excellent collaboration and communication skills.
•1-3 years of experience in MS Windows desktop operating system deployment.
•Complete understanding of Software Distribution and Patch Management tools.
•Ability to create and manage IT work effectively is required.
•Experience with ServiceNow.
•1-2 years knowledge of network infrastructure and security principles.
•Experience with Apple Mac deployment and support is a plus.
•Cloud (AWS, Azure, Google) is a plus.
PHYSICAL & ENVIRONMENTAL DEMANDS
•Medium lifting (30 lbs. – 45 lbs.)
•Frequent standing, kneeling, crawling, stooping, bending, twisting, and climbing (stairs, ladders).
TIME TRAVEL REQUIRED
•15%
The successful candidate will embrace Vertiv's Core Principles & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Inclusion.
OUR STRATEGIC PRIORITIES: High-Performance Culture, Customer Focus, Operational Excellence, Innovation, Financial Strength
VERTIV BEHAVIORS: Own it, Act with urgency, Foster a customer-first mindset, Think big and execute, Lead by example, Drive continuous improvement, Learn and seek out development, Promote transparent & open communication
About Vertiv
Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers' vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today's data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries.
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
