ServiceNow Senior Technical Consultant/Technical Lead
Remote, US
About DXC
DXC helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates. Our more than 125,000 people in 70-plus countries are entrusted by our customers to deliver transformative technologies to ensure the success, safety and well-being of businesses and people around the world. By combining strengths and expertise globally, we create solutions and deliver greater outcomes for customers across their entire IT estate.
About the Team / Offering – Consulting & Engineering Services
Our global team of consulting, engineering, and technology experts partners with the world's most innovative companies to help them thrive in an AI-powered world. With a strong foundation of values, deep industry expertise, and an extensive partner network, our people are trusted by clients to lead transformative change.
About the Role
Responsibilities
•Help clients transform their business and solve complex problems
•Define the scope and vision for projects that deliver customized solutions
•Define, guide, and support the execution of technical governance processes
•Help develop standards and practices for maintaining the ServiceNow architecture model
•Participate in and/or lead design workshops, development, testing and deployment activities
•Maintain responsibility for technical deliverables related to ServiceNow configurations and integrations
•Demonstrate expert understanding of best practices related to ServiceNow
•Develop and represent a deep understanding of our capabilities and our customer's businesses
•Support business development and pre-sales activities as the technical lead/architect, working across functional and technical projects
•Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
•Act as a technical leader, serving as a liaison among business partners, technical resources, and project stakeholders
Experience Required
•5+ years of relevant experience in architecting and delivering ServiceNow solutions across multiple products – ITSM, ITOM, ITBM, SAM, GRC, Security, CSM, HRSD, Portal etc.
•Strong professional services and/or client-facing experience
•Excellent communication skills (both written and verbal) with strong presentation and facilitation skills
•Demonstrated ability to influence, consult and provide thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems
•Strong interpersonal skills, customer-centered attitude, ability to deal with cultural diversity
•Proven team player and team builder
•A degree preferably in Information Technology, Engineering or the Sciences
•ITIL V3 Foundation Certification desired
•ServiceNow System Administrator, Certified Implementation Specialist and/or Certified Application Developer certifications preferred
Compensation and Benefits
Full-time hires are eligible to participate in the DXC benefit program, which includes but is not limited to health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan; paid holidays; and paid time off.
Compensation at DXC is influenced by an array of factors, including but not limited to experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $84,400 - $156,800.
Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.
