About the Role
The Service Sales Engineer is responsible for driving aftermarket service growth by developing strong customer relationships, identifying service opportunities, and promoting value-added service solutions. This role plays a key part in maximizing customer uptime, equipment reliability, and operational efficiency through the sale of spare parts, repairs, service agreements, upgrades, and other lifecycle services.
Responsibilities / Tasks
Service Sales & Business Development
•Achieve and exceed assigned service sales targets and KPIs, including order intake, sales revenue, gross margin, receivables, and customer coverage.
•Promote and sell GEA's service portfolio, including Preventive Maintenance Services, Spare Parts Packages, Repairs and Refurbishment Solutions, Service Level Agreements (SLAs), Post-Commissioning Training, Plant Health Checks, Equipment Upgrades and Modernization Projects.
•Identify new business opportunities within the installed customer base and develop strategies to maximize aftermarket revenue.
•Prepare and follow up on quotations, commercial proposals, and service agreements.
Customer Relationship Management
•Build and maintain strong relationships with customers through regular site visits and proactive engagement.
•Understand customer operational challenges and recommend appropriate service solutions to improve equipment performance and reliability.
•Act as a trusted advisor by providing technical and commercial support throughout the customer lifecycle.
•Ensure high levels of customer satisfaction and long-term customer retention.
Spare Parts & Lifecycle Management
•Analyze equipment condition, maintenance schedules, and spare parts consumption trends to identify sales opportunities.
•Support customers in optimizing spare parts inventory and maintenance planning to minimize operational risks and downtime.
•Collaborate with internal teams to ensure timely availability and delivery of spare parts and service solutions.
Cross-Functional Collaboration
•Work closely with Supply Chain, Engineering, Technical Support, Service Operations, and Field Service teams to deliver high-quality customer support and execution.
•Coordinate internal resources to ensure customer requirements are addressed efficiently and professionally.
•Provide market intelligence and customer feedback to support continuous business improvement.
Reporting & Administration
•Maintain accurate records of customer interactions, sales activities, opportunities, and forecasts within CRM and ERP systems.
•Monitor account receivables and support collection activities when required.
•Regularly report sales performance, pipeline status, and business opportunities to management.
Your Profile / Qualifications
Education
•Bachelor's Degree in Engineering (Mechanical, Electrical, Industrial, Mechatronics, Chemical, or related disciplines).
Experience
•Experience in technical sales, service sales, aftermarket sales, maintenance services, or industrial equipment environments is preferred.
•Fresh graduates with strong commercial aptitude and customer-facing potential are encouraged to apply.
Skills & Competencies
Commercial & Customer Focus
•Strong passion for sales and achieving business targets.
•Customer-oriented with excellent relationship-building capabilities.
•Ability to identify customer needs and translate them into value-added service solutions.
Technical & Systems Skills
•Ability to quickly learn ERP and CRM systems used for order processing and sales management.
•Proficient in Microsoft Office applications, particularly Excel, PowerPoint, Outlook, and Word.
•Basic understanding of industrial equipment maintenance and lifecycle services is an advantage.
Communication & Personal Effectiveness
•Strong communication, presentation, and interpersonal skills.
•Confident in engaging with customers at various organizational levels.
•Self-motivated, proactive, and results driven.
•Strong problem-solving skills and attention to detail.
•Ability to work independently while collaborating effectively within a team environment.
Language Requirements
•Good command of English and Bahasa Indonesia, both written and spoken.
Other Requirements
•Willingness to travel regularly to customer sites across Indonesia.
•Possession of a valid driver's license is an advantage.
Key Competencies
•Customer Focus
•Consultative Selling
•Relationship Management
•Business Development
•Negotiation & Influencing
•Teamwork & Collaboration
•Planning & Organization
•Results Orientation
•Problem Solving
•Service Excellence
