Job Description
Required Skills:
Application Programming Interface (API), Availability Management, Business Management, Business Operations, Business Process Management (BPM), Capacity Management, Change Controls, CMDB, Configuration Management (CM), Design Applications, Human Interface Guidelines, Incident Management, Information Technology (IT) Infrastructure, IT Service Management (ITSM), ServiceNow Implementation, ServiceNow Platform, ServiceNow Web Services, Software Configurations, Software Development, Software Development Life Cycle (SDLC), Solution Architecture, System Administration, System Designs, Web Services (+ 1 more)
Preferred Skills: none listed
The Opportunity
•Based in Hyderabad, join a global healthcare biopharma company and be part of a 130-year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.
•Be part of an organisation driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products.
•Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing the company to tackle some of the world's greatest health threats.
Our Technology Centers focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of the company's IT operating model, Tech Centers are globally distributed locations where each IT division has employees to enable the digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting the business and strategy.
A focused group of leaders in each Tech Center helps to ensure the company can manage and improve each location, from investing in growth, success, and well-being of the people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, the teams must leverage the strength of the team to collaborate globally to optimize connections and share best practices across the Tech Centers.
Role Overview
The Automation and Customer Portals team function provides IT automation to the IT community and business customers. The ServiceNow Request Automation Engineer serves as a key role for the design, implementation & evolution of all products and services as part of the Automation and Client Enabling Technologies (ACE) product line. The work will focus on developing and maintaining current and future products and services for the enterprise ServiceNow portal.
This role is critical to driving the effort to define & deliver automated products or services that increase operation integrity & productivity and reduces costs related to initiating, assigning, and completing IT service requests.
The ServiceNow Request Automation Engineer is responsible for maintaining the enterprise ServiceNow portal design and code integrity, adhering to all standards and policies.
Key requirements of the role include:
•Previous experience developing ServiceNow software solutions using JavaScript, Jelly, Web Services, MySQL, XML, HTML and CSS.
•Aptitude for learning new technologies quickly.
•Experience with databases and Object-Relational Mapping (ORM) frameworks (e.g., Sequelize).
Skills Desired:
•Build high-quality, clean, scalable, and reusable code by enforcing best practices around software engineering architecture and processes (Agile mindset and practices).
•Produce clean code based on specifications and requirements and document the work accordingly.
•Help design and implement new products and features while also enhancing the existing product suite.
•Working with global teams and remote collaboration.
•Demonstrated work experience in a DevOps environment and Agile practices.
•Previous experience with the development of automated testing solutions.
Who we are
Known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, the company has been bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, the company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.
What we look for
Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. The team is constantly evolving, so if you are among the intellectually curious, join and start making your impact today.
Flexible Work Arrangements: Hybrid
Job Posting End Date: 11/4/2026
