About Faculty
We established Faculty in 2014 because we thought that AI would be the most important technology of our time. Since then, we've worked with over 350 global customers to transform their performance through human-centric AI. We don't chase hype cycles. We innovate, build and deploy responsible AI which moves the needle. We bring an unparalleled depth of technical, product and delivery expertise to our clients who span government, finance, retail, energy, life sciences and defence.
As a Senior Service Designer at Faculty, you will design complex service ecosystems across dynamic client environments, balancing user needs with strategic commercial goals within our Applied AI division. Operating at the heart of client engagements, you will map intricate user journeys, construct systemic service blueprints, and lead cross-functional alignment. By shaping multi-channel services, facilitating high-impact workshops, and guiding seamless handover processes, you will transform complex organisational challenges into innovative, scalable solutions that build lasting client capabilities.
Задачи
•Leading complex user research initiatives across client engagements and synthesising findings into strategic, actionable recommendations.
•Guiding the creation of comprehensive user journey maps that capture current enterprise realities and future service states.
•Designing detailed service blueprints to optimise the interplay between people, processes, and AI technology across client organisations.
•Facilitating collaborative stakeholder workshops to solve complex systemic challenges and surface new consulting opportunities.
•Crafting compelling visual artefacts and clear narratives that communicate core service concepts to client decision-makers.
•Directing prototyping efforts and co-design sessions across diverse client applications to validate service models before deployment.
•Collaborating with government and public sector clients to transform public service delivery through AI and design.
Who we're looking for
•Advanced knowledge of diverse user research techniques, with a proven ability to translate insights into strategic client action.
•Deep expertise in systems thinking and creating actionable service blueprints for multi-faceted enterprise environments.
•Strong facilitation capabilities, with extensive experience leading client workshops that align diverse, cross-functional partners.
•Demonstrated skill in designing, testing, and refining service prototypes through continuous client and user feedback.
•High proficiency in producing clear, visually engaging design artefacts that communicate complex operational processes effortlessly.
•A collaborative mindset with a track record of partnering effectively across data science, engineering, and client delivery teams.
•Experience working with or within government entities and public sector organisations.
Notes
•We are open to conversations about part-time hours.
•We're happy for you to use AI for research and interview prep, but please don't use it to generate answers during live interviews. We also use an AI note-taker (Metaview) in interviews so interviewers can stay present (you can opt out, just let us know). Every application is reviewed by a human, never decided by AI.
