Senior Strategy & Operations Manager - Zapp+
Location: Nine Elms, London - Full-time
We are looking for a highly driven and passionate Senior Strategy & Operations Manager to manage the Zapp+ loyalty subscription program. The Zapp+ subscription has scaled extremely fast since launch less than a year back and we are now looking for a high calibre senior individual contributor to take it to the next level - 10x the current scale. You will be at the heart of a key growth vector for the business.
You will report into the Director, Strategy & Business Operations and will take ownership of the overall Zapp+ subscription program design, performance and operating rhythm. This role requires a strong understanding of consumer behavior, lifecycle management and platform economics. It is well suited for someone from a consumer strategy or marketing background looking to transition into a program or general management role.
About Zapp
Zapp is London's leading premium convenience retail platform. Founded in 2020, our vision is to disrupt the multi-trillion dollar convenience retail market, currently dominated by major players, by developing best-in-class customer-centric technology and fulfilment solutions. Zapp partners with some of the world's leading brands to deliver an exclusive range of hand-picked products 24/7, delivered in minutes.
Key Responsibilities
•Own the overall design and performance of the Zapp+ subscription program.
•Review current program mechanics and performance and propose the next evolution of the program to scale 10x.
•Develop a long term financial model to sustainably scale the program.
•Build a partnership strategy to unlock greater scale with favorable economics.
•Analyse member behavior and overall subscription health weekly using leading indicators like frequency, experience and savings rate.
•Build business case for Zapp+ feature and capability prioritisation within the Product roadmap.
•Partner with the internal CRM team to continuously optimise Zapp+ lifecycle interventions.
•Manage the internal weekly business reviews for Zapp+ with the Director, Strategy & Business Operations.
•Become the internal champion for Zapp+ and voice of the members.
Requirements
•6+ years experience in a high standards, fast paced and outcome oriented environment.
•Understanding of platform economics and underlying drivers.
•Strong evidence of consumer acumen and business judgement.
•High levels of analytical rigour, first principles thinking and intellectual honesty.
•Ability to think in systems and see the bigger picture.
•Effective communication, relationship building and partnership skills.
•Bias for action and a willingness to get to the bottom of things.
•Track record of challenging the status quo and not settling.
•Previous experience of working with subscription or loyalty programs is a plus, but not required.
Benefits
•Competitive salary & equity package.
•Private Health Insurance (Bupa)
•Zapp Credit for testing the Zapp service and experience
•Extended sick pay and maternity/paternity leave pay.
•25 days annual leave, excluding UK Bank Holidays
•Cycle to work scheme.
•Healthy lunch provided 4 days of a week at HQ
