About the Role
The Digital Workplace Team at American Express is entering a new phase of technology transformation driven by opportunities to improve Colleague experience, raise productivity and collaboration, and drive operational efficiency of all service and infrastructure operations.
If you have the talent and desire to deliver innovative products and services at a rapid pace, with hands-on experience and critical thinking, in areas of productivity and collaboration software suites, endpoint computing and security, mobile platforms, data management and analytics, and software engineering, join our architecture team to help with our transformation journey!
This individual will architect strategies and approaches for Digital workplace technologies including Mobile platforms, endpoints running Windows, MAC OS X, Digital experience management, site reliability engineering and automation tools.
This role is the key lead of the Architecture center of excellence within the Digital workplace team - a team that brings together the product leads and infrastructure engineers from across the organization to define strategic product and technology roadmaps, architecture guidelines and frameworks, and integrated technology decisions.
Responsibilities
•Develop enterprise architecture and technology roadmap for the Digital workplace portfolio of platforms and technologies.
•Actively participate in team and organization-wide architecture and engineering discussions.
•Perform rapid POCs to experiment and build rails for the engineering / product teams.
•Support engineers and project managers in rapid development and deployment.
•Introduce enterprise architectural paradigms and solutions into the portfolio.
•Communicate to senior leaders regarding strategy direction and changes.
•Mentor engineers and solution architects to ensure technology complexities are understood very clearly to implement solutions expeditiously with high quality.
Qualifications
•A passion for End User Computing and employee-facing technology.
•Extensive, recent experience with all aspects of managing 25k+ Windows devices, including (but not limited to) MECM, SCCM, MSUS and Intune.
•Hands-on experience with at least two of the following at enterprise scale:
•Managing Macs with JAMF
•Mobile Device Management with Intune or VMWare
•VDI with VMWare or Citrix
•Senior engineering responsibility for a transformation to Modern Management / UEM
•Experience with endpoint security products including Symantec DLP, Crowdstrike and Tanium.
•Experience with identity and access management tools including Azure AD and Okta.
•Exposure to digital experience monitoring tools like Nexthink, or ThousandEyes.
•Experience growing and nurturing engineering talent.
•Experience creating cross-portfolio technical strategies with enterprise impact.
Compensation & Benefits
Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefits. The above represents the expected salary range for this job requisition; actual pay considers location, experience, and other job-related factors.
•Competitive base salaries
•Bonus incentives
•6% Company Match on retirement savings plan
•Free financial coaching and financial well-being support
•Comprehensive medical, dental, vision, life insurance, and disability benefits
•Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
•20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
•Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
•Free and confidential counseling support through the Healthy Minds program
•Career development and training opportunities
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
