Join our global team of experts
At Diconium, you will work on projects that connect software, data, AI, and human expertise to create digital products, services, and operating models that deliver measurable business impact. Together with 2,500 experts across our international teams, you will help build, run, and scale intelligence across the full value chain.
In everything we do, we prioritize people and genuine human connections, ensuring a supportive and inclusive work environment. Our hybrid workplace also provides a high degree of flexibility.
Your Role
As a Salesforce Consultant / Requirements Engineer, you design and optimize customer-oriented sales, service, and CRM processes based on the Salesforce platform. You analyze business requirements, develop future-proof solution approaches, and translate these into actionable requirements for agile development teams. You act as the central interface between business departments, product owners, and technical implementation. The role is based on Salesforce consulting, process design, requirements engineering, and business process analysis.
Your Tasks
•Analysis and optimization of CRM, sales, service, and customer processes
•Gathering, structuring, and prioritizing business requirements
•Creating epics, user stories, acceptance criteria, and process models
•Designing solutions based on the Salesforce Core Clouds
•Advising on Salesforce best practices and digital customer processes
•Conducting and moderating workshops with business departments and stakeholders
•Providing functional support during implementation and assisting with testing and acceptance
•Close collaboration with architecture, development, and UX teams
•Supporting product owners in agile projects (Scrum / SAFe)
Your Profile
•6-8 years of experience as a Salesforce Consultant, Business Analyst, or Requirements Engineer
•Solid knowledge of the Salesforce platform and several Core Clouds (e.g. Sales Cloud, Service Cloud, Experience Cloud)
•Experience in requirements engineering and business process analysis
•Good knowledge of agile methods such as Scrum or SAFe
•Confident handling of user stories, story mapping, and backlog management
•Strong communication, moderation, and presentation skills
•Analytical and structured way of working, as well as high customer orientation
•Verifiable Salesforce certifications (at least Administrator, Sales/Service Cloud Consultant, Business Analyst)
•Since this position involves regular communication with German-speaking customers, fluent German language skills at C1 level or higher are mandatory
Automotive know-how
•Experience in CRM and digitalization projects in the automotive sector
•Understanding of customer-oriented processes along the entire customer journey
•Knowledge of typical sales, service, and customer retention processes
•Ability to translate complex requirements from various stakeholders into pragmatic solutions
What sets you apart
•Customer and solution orientation
•Independent and structured way of working
•High consulting and communication competence
•Confident demeanor towards business departments and management
•Team spirit and enjoyment of interdisciplinary collaboration
What We Have to Offer
Discover new skills and improve your strengths, adapt your working day to your personal lifestyle, celebrate community, sustainability and diversity. And sweeten your working life with awesome perks and benefits!
•Professional & Personal Growth: Develop yourself both professionally and personally through training programs, free language courses, competence centers and an active tech community.
•Flexible Work-Life Balance: Benefit from hybrid work, workation, flexible hours, parental support and sabbaticals.
•Embrace Diversity & Sustainability: Engage in our Sustainability Hub, diverse communities, Diversity Taskforce and after-work activities.
•Comprehensive Benefits: Enjoy public transport tickets, job bikes, health offers, supplementary insurances, a pension plan and various discounts.
Your Way to Us
•Step 1: You submit your CV
•Step 2: We invite you to a first video call
•Step 3: We send you a task to show off your skills
•Step 4: We schedule a technical interview to present your results
•Step 5: Optional we organize a third call
•Step 6: You like us, we like you? Welcome to Diconium!
If you have any questions, feel free to reach out. Your contact person is Lisa, [email protected]
