About the Role
Do you want to rethink banking, shape digital customer experiences and take on responsibility? Team spirit, openness and communication at eye level are natural for you, and a good work-life balance matters to you? Then join us and help shape the future of Retail Banking in our new Product Area Digital Sales.
Your Tasks
•With solid experience in Requirements Engineering and creative design drive, you develop a first-class onboarding journey and create intuitive, efficient application processes that fully convince our Retail Banking customers.
•In your agile squad you act as Product Owner and lead with a clear focus on customer value and impact. You prioritize the backlog, formulate compelling user stories, and ensure ideas are quickly turned into visible results.
•Together with Product Management, business departments, IT and Risk, you launch innovative projects in the web and app area and act as an advisor nationally and internationally. You confidently hold all the threads in requirements and stakeholder management.
•With an eye for the big picture, you keep regulatory topics and governance responsibility under control and combine compliance with a passion for innovation. You analyze existing processes, uncover improvement potential, and measurably improve quality, cost-efficiency and customer experience.
•Through customer feedback and usage data, you recognize what really matters and translate your insights into smart functional concepts and customer journey maps — in close collaboration with other Product Owners (POs) and Customer Journey Experts (CJEs).
•From technical design through implementation and testing to rollout, you accompany the entire development cycle of new features and processes, and with clear guidelines, transparent documentation and meaningful reports you ensure that quality is not just a goal but a standard.
Your Profile
•Degree in Business Administration / Business Informatics or a technical/banking-related training, or several years of professional experience in the product area of a bank or a FinTech
•Several years of practical experience as a Product Owner with agile working methods (Scrum, Kanban) in a team with a high IT share
•Experience working with UX/UI designers, developers and data specialists as well as the 2nd Lines
•Many years of experience in Requirements Engineering as well as data analysis and Customer Journey Mapping
•Solid know-how in project work and (IT) process management, ideally also in the field of digital customer interfaces and bank products
•Team player with a systematic and independent way of working
•Ability to think beyond one's own horizon and develop sustainable solutions
•Very good communication skills in written and spoken German and English
Benefits
•Company pension scheme, capital-forming benefits, free Deutschlandticket & Bike LeasING, company restaurant
•Hybrid working model: in addition to working in the office, you can also work mobile — within operational, legal and regulatory requirements
•Individual working time models, sabbatical, subsidies for care & childcare costs
•Own budgets for personal development and health, plus a personal equipment budget for your mobile workplace
Ready for a new job?
At ING we are colorful and diverse: different personalities with different perspectives — in an international culture in which we value each other. We wear sneakers and pumps, hoodies and suits. Because people don't fit into boxes.
Simply apply online — your CV is enough for us to get to know you, a cover letter is optional!
