About the Role
The Solution Specialist, Japan translates customer needs into practical, commercially viable solutions across RWS IP services and technology. The initial focus is AI enabled translation for Japanese enterprises and Obviously.
Working with Business Development Managers and Account Managers, this customer facing role supports discovery, solution design, demonstrations, pilots and implementation planning. The Solution Specialist connects the Japan commercial team with global product, technology, language and delivery experts, helping turn early opportunities into repeatable offerings and paid business.
About RWS IP Solutions
RWS IP Solutions is the world's leading provider of intellectual property support services. With over 60 years of experience, our leadership in high quality patent translations, foreign patent filing, IP research and patent renewal services is unrivalled. Combining expert patent translators and advanced technology ensure translations of the highest consistency and quality.
We help streamline clients' internal processes, providing flexible, cost-effective foreign filing services reducing the administrative burden associated with protecting IP on a global scale. We offer patent renewals and recordals services, as well as the widest range of IP research services on the market. RWS IP Solutions supports its clients throughout the entire IP lifecycle, from concept to commercialisation. RWS clients include many of the world's best known brands, and 18 out of 20 of the world's largest patent filers.
Key Responsibilities
Customer Discovery and Solution Design
•Join customer meetings with sales teams to understand IP and translation workflows, business objectives, decision processes and technical constraints.
•Translate requirements into use cases, solution concepts and clear value propositions for business and technical stakeholders.
•Assess language assets, quality needs, security, integration and implementation requirements with relevant RWS experts.
AI Enabled Translation
•Shape AI enabled translation solutions that combine technology, terminology and language data, workflow integration, quality assurance and linguistic expertise.
•Design and coordinate demonstrations, benchmarks and proofs of concept with agreed evaluation criteria and customer outcomes.
•Work with global product and delivery teams on feasible service designs, implementation plans and commercial models, including subscription offerings.
Obviously and Product Validation
•Introduce and demonstrate relevant RWS IP technology solutions, including Obviously, with the commercial team.
•Identify priority Japanese use cases and gather structured feedback on product fit, localization, integrations and support needs.
•Support lighthouse customers and design partners through evaluation, pilot and early adoption; communicate requirements to global product teams.
Sales Support and Cross Functional Collaboration
•Prepare solution presentations, demonstrations, proposal content and responses to technical or operational customer questions.
•Assess solution fit, feasibility, scope and risks; coordinate product, technology and delivery resources for qualified opportunities.
•Build reusable discovery materials, demonstration scenarios and pilot methods; maintain clear records of customer requirements and next steps.
Skills & Experience
•Experience in solution consulting, presales, technology consulting or a comparable customer facing role involving enterprise customers.
•Ability to understand complex business requirements and turn them into feasible technical and service solutions.
•Experience with discovery, demonstrations, proposals, pilots or proofs of concept, and coordination across multiple teams.
•Native level Japanese and business level English; able to communicate with business and technical audiences in a global organization.
•Experience in AI, machine translation, language technology, SaaS, enterprise software or IP workflows is preferred.
Personal Attributes
•Consultative and curious about customer challenges, with sound commercial judgment.
•Comfortable working in an emerging area where solutions and business models are still developing.
•Proactive, collaborative and able to turn ambiguous requirements into concrete actions.
