About the Role
You will monitor market health, troubleshoot operational issues, support Members, validate software changes, and run daily market procedures. You will help onboard Members, resolve connectivity and trading issues, build data reports, contribute to product improvements, and support market events and maintenance coverage.
Requirements
•Bachelor's degree in finance, economics, computer science, or a related field or role
•2–5 years of trade desk support, exchange operations, or market operations experience
•Understanding of market microstructure, order book mechanics, and spot or derivatives trading workflows
•Experience with FIX Protocol and API connectivity
•UAT experience
•Experience supporting institutional clients in a technical capacity under pressure
•Experience in a 24/7/365 support environment
•Familiarity with issue tracking, CRM, and customer communication platforms
•Working knowledge of TCP/IP networking and packet-capture tools
•Ability to analyze data and trade logs
•Proficiency in Looker or comparable BI tools
Responsibilities
•Maintain and improve market-operation policies and procedures
•Monitor markets in real time for abnormal activity and disruptive events
•Escalate or resolve market issues promptly
•Troubleshoot operational issues and maintain incident logs and post-mortems
•Serve as a primary contact for Member inquiries
•Support Member onboarding, integration, UAT testing, configuration, and production setup
•Support Perps Members during risk events
•Resolve complex Member issues with Technology
•Track Member issues through resolution
•Contribute market operations expertise to product design and prioritization
•Perform QA testing and write specifications for system changes
•Support FIX and API connectivity onboarding
•Build Looker dashboards and reports
•Analyze trading data for trends and anomalies
•Contribute to operational automation
•Apply AI tools to streamline procedures and analysis
