# Job Summary
As the Senior Manager of Product Management for AI-Powered Operations & Autonomous Reliability, you will help define how the next generation of AI security services are built, operated, and scaled. You'll be part of Managed AIRS, our comprehensive cloud-native AI security platform. Because this is a mission-critical SaaS platform, reliability, availability, and security are foundational. Your mission is to transform operations from reactive, manual processes into an AI-native, intelligent, and increasingly autonomous system.
You'll lead a team building AI-powered tools and agents that observe system health, detect anomalies, investigate incidents, identify root causes, recommend and execute remediation, and continuously learn—enabling services that can increasingly reason, act, and heal themselves. You'll partner across Product, Engineering and DevOPs to deliver 99.99%+ availability and resilient services at global scale. If you're excited about AI agents, autonomous systems, and reinventing how cloud software is operated, this is an opportunity to define the future of AI-native operations.
Key Responsibilities
•Build AI Tooling (Claude and Gemini) and AI Agents to automate Product Operations (AI OPS)
•Build, mentor, and lead a high-performing Product Management team focused on Product Operations and Reliability.
•Partner with Engineering and SRE teams to improve deployment pipelines, canary strategies, rollback mechanisms, and release processes.
•Drive initiatives to improve availability, resilience, and efficiency while meeting and exceeding our 99.99% SLA commitments.
•Define operational runbooks, proactive monitoring, intelligent alerting, and automated diagnostics to reduce customer impact.
•Lead cross-functional efforts to improve product quality and reduce operational toil through data-driven prioritization.
•Define and track operational KPIs, reliability metrics, and incident trends to continuously improve service health.
•Champion a culture of operational excellence, accountability, and continuous improvement across the organization.
Qualifications
Required Qualifications
•6+ years of product management experience.
•1+ years of hands-on experience building products and prototypes using AI platforms such as Claude or Gemini.
•Proven experience leading Product Management teams for large-scale SaaS or cloud infrastructure products.
•Strong understanding of cloud operations, distributed systems, reliability engineering, and modern DevOps practices.
•Demonstrated ability to use data and customer insights to drive product and operational improvements.
•Exceptional cross-functional leadership, communication, and execution skills.
Preferred Qualifications
•BS/MS in Engineering or Computer Science or equivalent military experience.
•Deep knowledge of release management, canary deployments, observability, monitoring, and incident management.
•Passion for building products that are reliable, resilient, and delight customers through operational excellence.
•Experience partnering with SRE, Engineering, Customer Support, and Operations organizations.
Compensation
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus.
$191,800.00 - $310,200.00/yr
Immigration Sponsorship
Is role eligible for Immigration Sponsorship?: Yes
