Job Description
Business Job Title: Senior Finance Representative – E-Billing (Accounts Receivable)
Career Band: 03
Career Track: Associate
Position Location: Manila, Philippines
Direct Reports: No
Work Schedule: Standard (Mon-Fri)
Environmental Conditions: Office
Position Summary
The Senior Finance Representative – E-Billing will play a key role within the Order-to-Cash (OtC) department, in ensuring seamless invoicing operations, involving monitoring status of e-invoices, and timely rework and resolution of discrepancies.
As part of this role, effective collaboration with external and internal customers, including the Credit and Collections team, Customer Care, and other Thermo Fisher departments, is required, in order to resolve any issues and help drive efficient cash flow management.
Responsibilities
•Accurately review status of invoices on E-Invoicing portal
•Monitor submissions for failures and rejections, and take immediate corrective actions
•Maintain a tracker for all invoices failed and rejected and respective statuses
•Maintain and update list of customers currently enrolled in E-Invoicing
•Facilitate newly onboarding customers to E-Invoicing portal (including filling out customer registration forms, getting necessary approvals, coordinating with CashApps for bank details etc)
•Investigate and resolve issues related to failed/rejected, disputed, or incomplete invoices
•Communicate assertively with internal teams, and clients, to gather necessary details and documents for invoice corrections
•Resubmit revised invoices (or upload additional documentation, i.e. credit memos) within agreed timelines to minimize payment delays
•Engage with internal and external stakeholders to address issues proactively, and eliminate recurring errors
•Review invoices for accuracy, ensuring compliance with company policies, client guidelines and SOX requirements
•Identify gaps and suggest improvements to reduce errors and streamline operations
•Provide update to management on rework progress and potential significant risk to cash flow
•Generate reports on portal activities, rejection trends, and resolution metrics for OtC management
Additional tasks may include:
•May assist in the training and mentoring of new employees joining the OtC department
•Update DTP manuals when required
•Other additional duties or tasks may be assigned periodically by the Line Manager
Skills & Qualifications Required
Skills:
•This position interacts with various levels of internal and external customers, and therefore effective and confident communication skills are required to effectively address issues and provide updates.
•Exceptional attention to detail and accuracy.
•Familiarity with invoice portals and dispute resolution
•Assertive communication skills, with the ability to collaborate effectively with a wide range of people to achieve common goals.
•Comfortable in a fast-paced environment.
•Ability to work independently in order to resolve complex issues and perform first level escalations
•Strong organisational and time management skills to ensure prioritisation and timely completion of tasks and efficiency in handling multiple responsibilities simultaneously.
•Initiative and organisation skills are valuable to ensure the timely completion of a large volume of work
•Willingness to train and mentor newcomers
•Problem-solving and analytical ability.
Qualifications and experience:
•Fluent in English.
•University or College degree.
•Proficiency in Microsoft Office software is required (Outlook, Excel, etc.).
•Previous work experience in a Shared Service Center in a similar role is required
•Experience with invoice portals
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