Senior DevOps / SRE Support Engineer Virtual NOC (LATAM)
Location: LATAM only (AMER hub, GMT-3…-6)
Salary: Up to 5500 $/monthly
Our client is building a Virtual NOC — a managed DevOps/SRE practice providing 24/7 SLA-driven support for international clients on a follow-the-sun model. We are hiring a Senior DevOps / SRE Support Engineer to be among the founding members of the client's AMER hub.
What you'll do
•Production incident response and resolution (Sev1–Sev4)
•On-call duty rotation (1 week per 5-week cycle, separate compensation)
•Runbook authoring (managed as code with CI validation)
•Automation development and infrastructure changes for client environments
•Observability tuning (Datadog, Prometheus, Grafana)
•Post-mortem authoring and customer-facing technical communication
•Knowledge base contribution
•30–40% of time allocated to engineering projects (automation, AI tooling, observability)
•Contribute to AI-augmented L1 layer (RAG-based triage and automation)
Must-have
•5+ years hands-on in: Kubernetes, Terraform, AWS/GCP/Azure, Datadog, Prometheus, Grafana, PagerDuty, Linux, Python, Bash, ArgoCD, Helm, CI/CD (GitLab CI / GitHub Actions)
•Production on-call experience — required
•Java developer or SRE background
•Ability to work with AI agents (critical thinking)
•Reading foreign code and making small fixes
•SQL
•Incident management (Sev1–Sev4)
•Advanced English — mandatory for direct client communication
Soft skills
•Attention to detail
•Responsibility
•Strong communication
Special conditions
•Standard 09:00–18:00 local working hours covering AMER business hours, fully remote
•On-call duty: 1 week per rotation with separate compensation (stand-by + per-incident)
•No night shifts; mandatory recovery time after on-call
Why join
•Founding member of the AMER hub
•Real autonomy — not a ticket-processing position
•30–40% of time on engineering projects
•Work directly with the Tech Lead and CEMEA team
