About the Role
We are a Microsoft Partner delivering practical, high-impact cloud, infrastructure, and AI solutions to clients worldwide. In this hands-on, customer-facing role, you will lead the delivery of Azure and Microsoft 365 projects for enterprise customers — from discovery and design through implementation and handover — and bring that same technical depth to the wider set of customer environments in our care.
This is a broad, senior generalist role. You will spend most of your time delivering projects directly to customers, and the rest keeping the environments we look after healthy, secure, and well-reported — some you will have built yourself, others you will inherit. We value full-cycle ownership, an engineering mindset, and customer empathy over narrow tool expertise.
Key Responsibilities
Project delivery (primary focus)
•Lead and deliver Azure and Microsoft 365 projects for enterprise customers, from technical discovery and solution design through implementation, testing, and handover.
•Work directly with customers to understand business and technical requirements and translate them into secure, reliable, and cost-efficient solutions.
•Design and deploy Azure environments and Microsoft 365.
•Deliver AI capability to customers — Microsoft 365 Copilot readiness, rollout, and adoption, and Azure AI services where they address a real business need.
•Contribute to cloud migration projects, architecture discussions, and continuous-improvement initiatives.
Technical ownership (secondary focus)
•Act as the senior technical authority across the Azure and Microsoft 365 environments we look after — both the projects you deliver and established customer estates.
•Work confidently in environments you did not design, quickly understanding unfamiliar setups before making changes.
•Lead root-cause analysis on complex issues and implement lasting fixes.
•Maintain and monitor infrastructure health, performance, security, and reliability — including networking — across cloud and on-premises environments.
•Maintain technical documentation, operational procedures, and infrastructure standards in collaboration with engineering and support teams.
Reporting, CSP & automation
•Handle CSP operations including licensing, invoicing support, customer subscriptions, and vendor coordination.
•Build and maintain Business Intelligence and reporting across operational, corporate, and customer-facing needs — dashboards, operational metrics, and licensing/CSP reporting.
•Automate administrative and operational workflows with PowerShell and scripting.
Requirements
•Strong hands-on experience designing and delivering Microsoft Azure and Microsoft 365 solutions for enterprise customers.
•Proven experience running customer-facing project delivery end-to-end (discovery, design, implementation, handover), and comfort working in established customer environments you did not design.
•Solid Business Intelligence skills — designing and building dashboards and operational reporting that technical and business stakeholders use.
•Experience implementing AI solutions on the Microsoft stack — Microsoft 365 Copilot deployment and adoption, Azure AI / OpenAI services, or Copilot Studio agents — including tenant readiness, data governance, and licensing.
•Strong PowerShell scripting and automation skills, including confident use of modern AI tools for scripting, troubleshooting, and documentation — with the judgment to verify their output.
•Experience with Windows Server administration, Active Directory, Entra ID (Azure AD), Intune, and hybrid environments, with a track record of maintaining secure, reliable infrastructure.
•Strong problem-solving, communication, and customer-oriented skills; able to work independently and manage multiple priorities in fast-paced environments.
•Upper-Intermediate or higher English proficiency.
Nice to Have
•Experience with SCCM / MECM, endpoint management, software deployment, patch management, and device administration.
•Solid networking knowledge: TCP/IP, DNS, VPNs, routing, switching, firewalls, and troubleshooting.
•Practical experience with CSP operations: licensing management, invoicing support, and operational reporting.
•Azure certifications (AZ-104, AZ-305, or similar).
•Experience with Infrastructure as Code (Bicep, ARM, Terraform) and CI/CD.
•Virtualization, backup / disaster-recovery, and hybrid or multi-cloud environments.
•Knowledge of security best practices and compliance standards; additional scripting languages (Bash, Python).
