About the Company
Pharmaline is an international company in the health products sector, operating since 2016. We operate in Azerbaijan, Turkey, Europe and Uzbekistan, and continue to develop new markets. The company is looking for a Head of Sales who can manage sales through numbers, people and systematic processes. We have an active phone sales department, an incoming flow of applications and a working business model. We need a leader who can improve the department's performance, identify growth opportunities and take responsibility for the team's results.
Responsibilities
•Manage the phone sales department and team leaders
•Ensure the sales plan is met and key indicators grow
•Analyze the sales funnel: contact rate, conversion, average order value, order acceptance and other indicators
•Identify the reasons for declining results and implement solutions to improve them
•Set goals and KPIs for the team and monitor their achievement
•Develop team leaders and operators through feedback, training and quality control
•Improve scripts, upselling, cross-selling and department processes
•Establish a system for training and onboarding new employees
•Participate in selecting, onboarding and evaluating employees
•Work with marketing on incoming application quality and sales efficiency
•Prepare clear reports and regularly propose initiatives to increase sales and profit
Requirements
•Fluency in Azerbaijani or Russian
•Fluency in Uzbek
•Confident use of Excel / Google Sheets
•Experience managing a sales department
•Ability to manage through metrics and make decisions based on numbers
•Understanding of the sales funnel and the factors that affect its results
•Ability to independently develop solutions and see them through to results
•Systematic approach, responsibility and focus on measurable results
•Strong management and communication skills
Conditions
•Work at a steadily growing company
•Official employment
•A comfortable office with all amenities in the center of Baku
•Authority to implement changes and improve processes
•Opportunities for professional and career growth
•An active sales department and an incoming flow of customers
•Competitive salary: fixed portion + bonus based on the department's results
•Specific terms will be discussed after the interviews
