About Tangem
Tangem, established in 2017 and based in Zug, Switzerland, is a high-tech blockchain company. We operate globally with offices in North America, Eastern Europe, and APAC. Our company's core mission is to make cryptocurrency accessible to everyone through a unique combination of simple hardware wallet devices and a robust mobile app. Tangem is a pioneer in developing and promoting hardware cold wallets for crypto assets, providing a secure and user-friendly experience.
Responsibilities
•Provide assistance for customer orders, account statuses and relevant problems
•Provide data and guides to help the sales and logistic team
•Develop and monitor delivery process
•Review pending orders and specific customers requests to ensure excellent customer service and customer experience
•Suggest sales and logistic process improvements
Requirements
•You love to make your clients happy
•English B2+
•Proven work experience as a Sales support or Customer success specialist
•Hands on experience with ERP and CRM systems
•In-depth understanding of sales principles and customer service practices
Nice to have
•Russian language as an advantage
Conditions
•Stability, growth, participation in shaping the future unicorn
•Remote work from any location, schedule based on GMT+3
•Competitive salary in USD/USDT
