About Progress Partners
Progress Partners is a fast-growing technology company building and scaling next-generation SaaS and mobile platforms. We blend creativity with data-driven execution to ship high-impact products, including AI-powered tools, productivity platforms, and workflow software, used by millions of people in more than 160 countries.
Задачи
•Own the quality of our support flows, funnels and automations end to end, catching issues before they reach customers or agents.
•Reproduce real customer scenarios across Zendesk, Outlook, Gmail and our in-house admin panels, confirming that emails arrive, tickets are created and triggers fire as expected.
•Validate phone number routing and call flows in Twilio, so every customer reaches the right person the first time.
•Test API integrations across Zendesk, Twilio and our product as one connected system, not as isolated features, so data moves reliably between them.
•Turn findings into fixes by writing clear, reproducible bug reports and working with the people who build and maintain our tools.
Требования
•3+ years of experience in manual QA or software testing.
•Hands-on experience with Zendesk, or a comparable support CRM such as Freshdesk, Intercom or Salesforce Service Cloud, including its triggers, automations and workflows.
•Proven experience testing API integrations that span multiple services, not only single product features.
•A methodical, detail-oriented approach to designing test scenarios and documenting results.
•Strong written and verbal communication in English and the ability to work autonomously in a remote, async environment.
•Comfort with ownership, transparency, and a results-driven mindset.
Будет плюсом
•Experience with Twilio or other telephony and call-routing platforms.
•Familiarity with API testing tools such as Postman, and comfort reading API docs, JSON payloads and logs.
•A background working in or closely alongside a customer support team.
Условия
•We're fully remote and distributed across time zones.
•We default to async, communicate in writing, and trust people to deliver outcomes, not log hours.
•Decisions are transparent, ownership is clear, and your work is visible from day one.
•Remote-first: live and work wherever you're happiest and most productive. No relocation, ever.
•Flexible hours: we measure outcomes, not time spent at a desk.
•Unlimited PTO: take the time you need to rest, recharge, and do your best work.
•Learning & development budget: courses, books, conferences, certifications, whatever helps you grow.
•Home office & wellness allowance: a dedicated budget to set up your workspace and support your health.
•A small, senior, collaborative team where your work is visible and your decisions matter.
•The chance to build products used by millions of people across 160+ countries.
