About Seargin
Seargin is a multinational tech company operating in 50 countries. It develops projects and technological solutions for the space industry, cancer drug development, and industrial clients worldwide.
Responsibilities
•Perform manual end-to-end testing of customer voice call scenarios
•Validate intent recognition accuracy and call reason classification
•Verify routing to the appropriate customer care team
•Test customer journeys across different countries, languages, and business scenarios
•Design and execute positive, negative, and edge-case test scenarios
•Validate AI-driven self-service capabilities, including data collection, conversation flow, exception handling, and business rule execution
•Test end-to-end repair booking scenarios, including SAP integration and booking creation
•Review customer feedback from markets
•Analyze call transcripts and conversation logs
•Reproduce reported issues and identify defects, configuration gaps, training gaps, or deviations in AI behavior
•Support root-cause analysis and collaborate with Product Owners, Developers, Conversation Designers, and Operations teams on corrective actions
•Validate end-to-end interactions between the Parloa AI Voice Agent, Genesys Contact Center Platform, SAP Backend Services, supporting integrations, and APIs
•Ensure reliable data exchange and process execution across platforms
Requirements
•Background as a QA Engineer or Test Analyst, with strong software testing experience
•Experience testing conversational AI solutions, including voice bots, chatbots, AI assistants, or virtual agents
•Understanding of prompt engineering principles and ability to improve AI conversations through prompt adjustments
•Experience with customer care or contact center solutions, including voice channels, telephony, IVR, or call routing
•Ability to design test scenarios covering customer interactions and edge cases
•Experience validating intent classification and routing
•Experience testing end-to-end business processes, beyond technical functionality
•Ability to test AI integrations with backend systems, including ERP/CRM workflows, case creation, and repair booking
•Strong analytical skills to investigate AI errors and recommend improvements
•Hands-on, proactive approach and ability to identify issues and suggest enhancements independently
•Good communication skills for collaboration with product owners, developers, QA leads, and business teams
•English proficiency for international collaboration
Nice to have
•Experience with conversational AI platforms such as Parloa or similar
Conditions
•Contract position
