Job Purpose
Under the general supervision of a Program Manager, the Scoping & Licensing Consultant supports both licensing activities for Clinical Outcome Assessment (COA) instruments and project planning activities for Linguistic Validation (LV) translation projects. This role is responsible for conducting licensing research, supporting instrument profile development, generating licensing inputs for quotations, preparing and processing LV project quotes, coordinating project assignments with vendors, and ensuring projects are delivered accurately, on time, and in compliance with company quality standards. The position exercises independent judgment on standard to moderately complex tasks and escalates higher-complexity issues as appropriate.
About Transform
At RWS, we enable the world's largest enterprises to communicate with global audiences through cutting-edge language technology, AI-driven solutions, and expert services. Our RWS Transform division empowers organizations to accelerate digital transformation, scale global content, and unlock growth in every market.
Key Responsibilities
•Research prior translation projects, instrument records, and licensing documentation to support COA instrument profiles and summary reports.
•Conduct searches for licensing and permissions information using internal repositories, document archives, web-based research, and direct outreach as needed.
•Collect, organize, and maintain accurate instrument-related data to ensure conformance with client and regulatory requirements.
•Support the preparation of licensing quotation components for inclusion in LV project quotes.
•Process standard licensing and permission requests and track approvals and documentation.
•Communicate with clients to obtain project specifications and requirements to prepare accurate and timely LV quotes.
•Research prior LV projects to identify duplication opportunities or archive discounts.
•Prepare and process LV project quotes and job orders of basic to intermediate complexity, including word counts, formatting considerations, and timeline estimates.
•Coordinate project setup across internal systems, spreadsheets, logs, and databases in accordance with standard procedures.
•Provide consultation to clients regarding project changes, priorities, and timelines.
•Adhere to company Quality Management System (QMS) requirements, including ISO 9001 and ISO 17100 standards.
•Coordinate with Finance to support accurate invoicing and payment processing.
•Maintain accurate project documentation, reports, and status updates for internal and client reference.
•Contribute to process improvement initiatives and special projects as assigned.
Skills & Experience
•Bachelor's degree in Business, English, Foreign Language, Library Science, Life Sciences, or a related field; or equivalent combination of education and experience.
•2–4 years of experience in project planning, licensing coordination, translation services, or a related operations role.
•Familiarity with COA instruments, linguistic validation, or clinical research environments preferred.
•Prior experience with vendor coordination or translation workflows strongly preferred.
•Working knowledge of LV project planning, licensing processes, and translation workflows.
•Ability to research, analyze, interpret, and summarize information from multiple sources.
•Ability to manage multiple projects simultaneously in a deadline-driven environment.
•Effective written and verbal communication skills, with a client-service orientation.
•Ability to exercise sound judgment on routine and moderately complex issues.
•Proficiency with standard business software (e.g., Word, Excel, PowerPoint, Adobe Acrobat, Office 365) and ability to navigate internal databases and systems.
•Ability to work independently while collaborating effectively within a team.
•Ability to maintain confidentiality and handle sensitive information appropriately.
