Описание
Social Discovery Group is a group of social discovery companies that addresses loneliness, isolation, and disconnection by transforming virtual intimacy into the new normal. Its portfolio includes social entertainment platforms designed to connect people online across different cultures and regions.
Задачи
•Own the post-purchase customer experience and help paying customers reach a quality match as quickly as possible
•Ensure customers see an appropriate volume of offers
•Improve recommendation relevance and build trust in the recommendations shown
•Increase relevant invites to paying customers
•Raise the probability that new customers form a quality match during their first week
•Design mechanics such as gamification, nudges, and reminders to bring users back into conversations
•Identify the matching parameters that matter most for different user segments, using segmentation, personalization, and offer data enrichment to improve results
•Find bottlenecks and growth opportunities in the post-purchase journey using data, research, and common sense
•Turn ideas into clear, testable hypotheses with defined success metrics
•Work with engineers, designers, analysts, and data/ML specialists to ship efficiently
•Manage requirements, priorities, and timelines for predictable delivery
•Run experiments, analyze results and product metrics, then iterate and scale what works
Требования
•Hands-on B2C product experience
•Experience with customer experience and journey design, activation, onboarding, or first-session experience
•Experience with discovery-driven products that have a large volume of offers or listings
•Experience with search or feed relevance, matching, or recommendation systems
•Experience with segmentation, personalization, and enriching offers with data
•Formulate hypotheses and define requirements
•Drive delivery
•Validate results and run A/B tests and other experiments
•Conduct qualitative and quantitative product research
•Work cross-functionally with designers, analysts, and engineers
•Understand product metrics and identify growth opportunities
•Focus on results, take ownership, adapt to changing priorities, communicate clearly, and treat failures as learning opportunities
Условия
•Remote opportunity; work full-time
•Initial pay level or pay range will be shared during recruitment and before employment begins
•28 Calendar days of vacation per year
•7 Wellness days off per year
•Bonuses of up to $5000 for recommending successful applicants
•50% Payment for professional training, international conferences, and meetings
•Corporate discount for English lessons
•Health benefit of up to $1,000 gross per year per employee for those not eligible for corporate medical insurance; it can cover self-purchased health insurance or doctor's fees for the employee and close relatives
•Equipped workplace and necessary equipment at offices or co-working locations; elsewhere, reimbursement of workplace costs up to $1000 gross once every 3 years
•Internal gamified gratitude system with bonuses redeemable for merchandise, team-building activities, massage certificates, and more
