About the company
Tooploox creates AI-powered products and services across industries, including healthcare and e-commerce. Its team has pioneered AI solutions, published research in top-tier venues such as NeurIPS and ICML, and delivered real-world applications that help clients innovate and scale.
Responsibilities
•Manage the end-to-end product vision and execution for AI-powered solutions, agents, and automated workflows designed for customer support teams in a banking environment
•Translate high-level solution design decisions into a clear, structured, buildable backlog for the engineering team
•Review scope and technical estimates on behalf of the delivery team to ensure realistic project roadmaps
•Map business processes, document requirements, and define acceptance criteria and UAT scenarios
•Build trusted stakeholder relationships and ensure smooth cross-team communication
•Identify and prioritize business opportunities and advise clients on possible directions
•Validate ideas through experimentation and continuous discovery to make fast, informed, de-risked decisions
•Lead a cross-functional team of AI engineers, designers, and other experts
•Monitor AI solution productization from feasibility study through PoC to release and scale-up
•Stay current with AI, LLMs, and autonomous agent frameworks
Requirements
•Hands-on experience delivering AI/ML-driven projects for customer support or customer service teams, or automating business or back-office processes
•At least 5 years of experience leading digital and AI products
•Strong ownership, analytical skills, and product-oriented thinking; ability to make decisions based on qualitative and quantitative data
•Experience working in a technical environment with cross-functional and remote teams, preferably international
•Practical experience with continuous discovery, validation techniques, and designing and executing project budgets
•Ability to work in detail on process mapping, requirements documentation, acceptance criteria, and UAT
•Excellent English and Polish communication skills; able to interact with stakeholders at all management levels
Nice to have
•Direct experience in banking, fintech, or another highly regulated or formal setting
Conditions
•B2B engagement
•Open to business trips
•Work across different time zones
•Irregular working hours depending on the product development phase
•Flexible working hours
•Monthly PLN 24K – PLN 28K
•Offices in Warsaw and Wrocław
•Relaxed office atmosphere, homemade pizza, and pets are welcome in the office
