About the Role
As Staff Product Manager, you will work directly with the Director of Product and take end-to-end ownership of one product in a portfolio of four, spanning network analytics, security, and subscriber-experience solutions (Device ID, App ID, network security, parental controls). You will be the technical counterpart to engineering and data science, and a credible voice with ISP customers, from network engineers to executives. This is a decision-making role, not a coordination role: you will shape the roadmap, make trade-offs, and say no with clear reasoning.
Plume partners with over 400 ISP customers, including some of the world's largest such as Charter, Liberty Global, and J:COM. Using OpenSync, the most widely supported open-source, silicon-to-cloud framework for smart spaces, Plume's software-defined network allows ISPs to decouple their service offerings from hardware and rapidly curate and deliver new services over a multi-vendor, open-platform architecture.
Responsibilities
•Own the roadmap and outcomes for your product area, tied to operator and business metrics (churn, support-call deflection, adoption, detection quality) rather than feature counts.
•Analyze market trends, competitors, and the threat landscape to shape product strategy.
•Turn strategy into clear priorities, requirements, and acceptance criteria for engineering, data science, and operations.
•Run continuous discovery with ISP customers and build business cases that show impact on their KPIs and total cost of ownership.
•Work daily with tech leads on architecture trade-offs, dependencies, and release readiness across cloud, firmware/embedded, and data pipelines, including firmware rollout constraints.
•Own the interface with data science and research labs: define problem statements, evaluation metrics, and criteria for moving research into production.
•Represent the products in customer meetings, pilots, and public events, and prepare materials for customers, sales, and marketing.
•Build security, privacy, and responsible AI/ML principles into products from the start, working with security and compliance teams.
Requirements
•5+ years in product management, including 2+ years as a technical, platform, or infrastructure PM on complex products.
•Strong technical foundation, with proven credibility among engineers on architecture and design decisions.
•Experience in networking or network security (telecom/ISP, network analytics, threat detection, or similar), and understanding of IP, DNS, routing, Wi-Fi, and network telemetry such as flow data and gateway telemetry.
•Experience working with data science/ML teams across the model lifecycle.
•Experience leading distributed, multi-time-zone teams with strong written communication.
•Track record of defining and moving outcome metrics.
•Comfort presenting to technical customers and executives.
•Experience building for or selling to ISPs, telecom operators, or MSOs.
•Experience with broadband CPE or gateways and firmware/embedded lifecycles, including OTA updates.
•Experience with large-scale cloud-native architectures.
•Security domain expertise, or experience with subscriber-facing security services.
•Experience using AI tools to speed up research and analysis, with sound judgment on where human decisions matter.
About Plume
Plume has built the world's first open and hardware-independent service delivery platform for smart homes, small businesses, enterprises, and beyond. Its SaaS platform uses WiFi, advanced AI, and machine learning to create connected spaces and human experiences at massive scale. Plume delivers services to over 60 million locations globally and has managed over 3 billion devices on its platform. The company achieved its Series F funding in just four years, and its customers include many of the world's largest Internet Service Providers (ISPs).
