About
Holland & Barrett aims to make health and wellness a way of life for everyone. It offers the H&B&Me loyalty programme and creates customer experiences across digital and in-store channels.
Responsibilities
•Shape the vision, strategy, and roadmap for Personalisation and Loyalty
•Lead multiple product teams to deliver customer and business outcomes
•Create connected, personalised experiences across the website, app, and stores
•Collaborate with technology, data, marketing, and design teams to bring ideas to life
•Use customer insights, experimentation, and data to improve engagement, conversion, and retention
•Influence stakeholders and support wider digital transformation priorities
Requirements
•Experience leading customer-facing digital products and product strategy
•Knowledge of personalisation, loyalty, or digital customer experiences
•Experience guiding teams through product discovery, delivery, and optimisation
•Confidence using data and customer research to inform decisions
•Ability to bring people together, communicate clearly, and balance customer and commercial needs
Conditions / Benefits
•12-month fixed-term contract covering maternity leave
•33 days of annual leave, including bank holidays
•Holiday purchase scheme
•24/7 Virtual GP access
•Private medical insurance with single cover
•Annual free at-home health testing kit after 6 months' service
•Access to the Employee Assistance Programme and a network of Mental Health First Aiders
•Workplace pension with a 5% employer contribution
•Life assurance worth 2x salary after 6 months' service
•£50 Colleague product allowance for Holland & Barrett products after 6 months' service
•Access to cashback and discounts from a wide range of retailers
•25% Colleague discount, available in store and online
•Free Wellhub membership, with discounted access to gyms, studios, and premium wellbeing apps
•Cycle to Work scheme
