About the Role
The White Company creates products and develops digital experiences that help customers discover, explore and shop across its website and app.
Responsibilities
•Lead design projects independently, from understanding a customer problem or strategic opportunity through to delivery and iteration
•Work with product, optimisation, engineering, insight and creative colleagues, balancing customer needs with commercial goals
•Challenge existing approaches, test ideas and improve the customer experience
•Create customer journeys, prototypes and polished interfaces across mobile, desktop and app
•Choose and conduct research, including customer interviews, usability testing and competitor benchmarking, and apply the findings
•Combine customer insight, behavioural analytics and business context to make and explain design decisions
•Design experiments, interpret results and improve experiences after launch
•Deliver feasible, accessible solutions and build agreement around a design direction
•Use AI tools to explore ideas, synthesise research and prototype, applying judgement about accuracy, customer data and human review
•Use and contribute to design systems, including reusable patterns and accessibility guidance
Requirements
•Experience leading digital product design projects independently, from problem definition through delivery and iteration
•Strong interaction and visual design skills
•Experience as a Product Designer or UX/UI Designer on consumer ecommerce journeys, ideally in retail across web and app
•A track record of independently leading projects from an initial customer or business problem through to a launched experience
•Experience across the shopping journey, including discovery, product evaluation and purchase
•Experience working cross-functionally with product, engineering, research, optimisation and commercial colleagues
•A portfolio showing your role, collaboration, decisions and the impact of the finished work
•Ability to choose proportionate research and design methods, make decisions with incomplete information and explain trade-offs
•Ability to use qualitative and quantitative evidence to assess whether a solution has improved the experience
Benefits
•Up to 50% discount and access to regular Sample Sales
•25 Days of holiday, rising to 28 with length of service; option to buy up to 5 additional days
•Group Personal Pension scheme upon joining
•Eligibility to join a discretionary bonus scheme, subject to policy
•Access to the Wagestream Money Management app
•Structured support from the in-house Learning and Development Hub
•Electric vehicle salary sacrifice scheme, subject to grade and policy eligibility
•Private healthcare, based on contract duration
•Life assurance
•Discounted White City House (Soho House Group) Tenants Membership
•Daily fruit basket; tea and coffee provided
•Option to work from home on Mondays and Fridays
•Social events throughout the year, including a Christmas party
•Volunteer day with a charity of your choice
•Close to transport links, Westfield shopping centre, shops, restaurants, bars, cinema and gyms
