About the Role
Intel 471 is looking for a Product Analyst (Pendo) to join our world-class team, supporting our Product organization through better product data, and operational insight. This is a hands-on role with a strong focus on Pendo and product usage analytics. You will help Product Managers understand how customers use our products, track adoption of new capabilities, maintain dashboards and reporting, and ensure our product analytics data remains accurate and useful.
Responsibilities
•Support the day-to-day operation of Pendo, including tagging, configuration, dashboards, reports, and data quality.
•Build and maintain Pendo dashboards and reporting that help Product Managers understand product usage, feature adoption, and customer behavior.
•Help ensure new product capabilities are appropriately tagged and measurable after release, and provide ongoing adoption and usage reporting.
•Assist Product Managers with analytics questions, investigate trends or changes in usage, and communicate findings clearly.
•Use data from sources such as Grafana, BI tools, and internal systems to supplement Pendo data when additional context is needed.
•Support Product and leadership reporting, including the dashboards and recurring measurements used to track Product KPIs.
Requirements
•2-4 years of demonstrable experience in Product Operations, Product Analytics or a similar role.
•Hands-on experience with Pendo is required, including working with tagging, dashboards, reports, and product usage analytics.
•Experience building and maintaining dashboards, reports, or recurring analytics used by business or product teams.
•Strong analytical and problem-solving skills, with curiosity about how customers use software products and an ability to investigate questions using data.
•Good attention to detail and the ability to work collaboratively with Product Managers and clearly communicate useful findings.
Nice to Have
•Experience with Grafana, SQL, BI platforms, or other analytics tools is helpful but not required.
Conditions
•Competitive compensation
•Remote-friendly culture
•Wellness programs
•Employee recognition program
•A variety of professional development opportunities
•Inclusive culture focused on people, customers and innovation
