Job Description
An exciting opportunity is available for an experienced Premium & Credit Officer to join our team. In this role, you will manage a portfolio of clients, ensuring accurate premium calculations, timely payments, and high-quality customer service, while supporting compliance with WorkSafe legislative and policy requirements.
This position is ideal for someone with a strong background in the WorkCover industry who enjoys working in a fast-paced, client-focused environment and is passionate about delivering accurate outcomes.
Key Responsibilities
•Manage an allocated portfolio to ensure premiums are calculated accurately and collected on time
•Process new business applications in line with WorkSafe guidelines
•Respond to internal and external stakeholder queries within agreed service standards
•Maintain accurate data entry and certification records
•Ensure compliance with legislative, audit, and policy requirements
•Monitor and meet performance and policy targets
•Contribute to continuous improvement initiatives and training programs
•Support debt collection activities in line with business processes
About You
You will be a proactive and detail-oriented professional with the ability to manage competing priorities while delivering excellent customer service.
To be successful, you will have:
•3–4 years' experience in the WorkCover / Workers Compensation industry
•Strong knowledge of the Premiums Act, Premiums Order, and premium calculation processes
•Excellent communication and interpersonal skills
•Proven ability to meet deadlines and manage a portfolio autonomously
•Solid Microsoft Office skills (Word & Excel)
•Experience using WorkSafe systems such as ACCtion and VPCS (highly regarded)
•A strong commitment to compliance, privacy, and workplace safety
About us
DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organisations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernisation, and Industry-Specific Software Solutions, DXC modernises, secures, and operates some of the world's most complex technology estates.
