Job Description
We're looking for an experienced Performance Management Specialist to join our team. In this role, you will work collaboratively and innovatively within the Performance Improvement Team to develop best-practice claims management strategies that drive improved business performance. This includes supporting the scheme in achieving corporate objectives, maximising remuneration outcomes, and improving operational and quality performance measures.
Key Responsibilities
•Assist in achieving organisational goals by aligning processes and driving efficient outcomes.
•Assist in translating business plans into actionable plans, including monitoring and reviewing progress through to completion.
•Support the identification, analysis, and improvement of business processes to achieve current objectives and identify opportunities that enhance profitability and performance.
•Where appropriate, assist in re-engineering processes to reduce costs and cycle times while improving the quality of service delivery.
•Analyse scheme and DXC performance data to identify performance against remuneration objectives and highlight areas for improvement and opportunity.
•Participate in and contribute to the development of new initiatives, strategies, and processes that drive business performance improvements, working closely with the Continuous Improvement Team.
•Support the Senior Management Team with planning and strategic initiatives.
•Provide guidance and direction to staff regarding specific aspects of their work, as required.
•Provide training, coaching, and mentoring to help employees achieve their objectives and support their professional development and career progression.
About You
•Strong understanding of Workers Compensation legislation, regulations, and guidelines.
•Strong understanding of the relevant Standards of Practice.
•Strong understanding of agent remuneration drivers.
•Extensive experience with GWCC, Salesforce CRM, Qlik reporting, and other scheme systems, including but not limited to Kofax and Payments Plus.
•Excellent verbal and written communication skills.
•Highly developed self-management and organisational skills.
•Demonstrated commitment to continuous improvement, with the flexibility and adaptability to respond to change.
•Strong consultation, negotiation, and influencing skills.
•Innovative mindset with the ability to think laterally.
•Strong analytical skills.
•Excellent problem-solving and decision-making capabilities.
•Strong relationship-building skills.
•Customer-focused approach.
About Us
At DXC, you'll be part of a team that makes a real difference in people's lives. As one of Australia's largest claims management providers, we help individuals, employers and insurers navigate the workers' compensation cycle and achieve meaningful outcomes.
DXC is a leading enterprise technology and innovation partner. Within our global insurance business, we bring unparalleled domain expertise, next-generation software and services, and a world-class ecosystem of partners to help insurers achieve their digital transformation. DXC delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets.
