About the Role
Edelman's Global People Operations team provides employee experience-focused, responsive, and consistent People services to managers, employees and business leaders. The People Experience team operates as the first point of contact for all People-related questions and supports employee life-cycle activities, programs and policies.
We are looking for a proactive and detail-oriented People Operations professional to join our Global People Operations team on a 6-month fixed-term contract, working 32 hours per week. This role is central to ensuring a seamless employee experience throughout the entire employee lifecycle, supporting core HR processes, and contributing to the successful delivery of key People initiatives. You will also offer localised support to the German team, ensuring processes align with country-specific requirements and compliance needs.
The ideal candidate will possess strong expertise in People systems—particularly Workday—alongside excellent communication, organisation, and stakeholder management skills.
Tasks
Local System and Process Support
•Acts as the local contact point for system-related queries from all markets but with a specific focus on Germany
•Assists with user support in Workday and monitoring ServiceNow on a regular basis and ensures localized system processes run smoothly
•Manage onboarding & offboarding processes for all employees, including local processes: pre/post hire logistics, right-to-work checks, digital file management, eligibility verification, first/last day coordination, and delivery of local People introduction
•Explore and support the integration of AI tools into HR operations (e.g., automation of workflows, chatbots, and smart reporting), helping to identify use cases and increase team efficiency
•Leverage AI-powered tools and Workday functionality to automate administrative tasks, streamline reporting, and enhance employee self-service capabilities
Requirements
•First point of contact for employee and manager for the local market (Germany)
•Ensure escalation of more complex, strategic and sensitive matters within the employee lifecycle (probation, performance, sickness, etc.)
•Workday Data Entry & System Maintenance: Ensures correct data entry into the system and liaises with the Systems Manager to implement updates or improvements adhering to local compliance and data accuracy
•Preparation of German Specific HR Documentation: Responsible for the preparation and sending of German-language HR documents, including Employment contracts, certificates, reference letters (Arbeitszeugnisse) or parental leave documents. Ensures compliance with local labor laws and company policies
•Supports the offboarding process by creating legally compliant termination documentation, coordinating with legal and People Partner, and ensuring accurate system entries and documentation archiving
•Mobility: Act as the primary point of contact for all mobility-related topics, including visa processes, A1 certificates for business travel outside of Germany, and Working from Anywhere requests
•Coordinate with internal and external stakeholders (e.g. health insurance providers, legal teams) to ensure compliance with travel and remote work regulations
•Maintain and regularly update the Working from Anywhere database, ensuring accurate records and documentation of employee mobility status
•At least 2–3 years of professional experience in Human Resources, particularly in the areas of HR systems or HR operations
•Basic knowledge of German labour and social security law
•Proficient in MS365, especially MS Excel
•Good understanding of working with AI-driven HR tools (e.g., Workday Assistant, chatbots, intelligent automation platforms) is a plus
•Interest in emerging HR technologies, including AI and automation tools, with a willingness to learn and experiment with new systems
•Excellent communication skills, both written and verbal (fluency in English and German)
•Trustworthy personality with a high sense of responsibility, reliable and careful working style and discretion
•High level of accuracy and attention to detail, ensuring data integrity and quality service delivery
•Ability to multitask and prioritise effectively in a fast-moving environment
•Demonstrated discretion when dealing with confidential information
•Strong stakeholder management and relationship-building skills across diverse groups
•Self-motivated and results-oriented, with a customer-focused mindset
•Analytical thinking and problem-solving skills with the ability to identify root causes and implement solutions
•Experience supporting People operations across EMEA/Global is advantageous
