About the role
We are looking for a motivated, detail-oriented person to join our Contact Center operators team within Marsh Broker. We want a future colleague who can provide information and support in the claims resolution process. The role is based in Bucharest and requires physical presence in the office at least 3 days per week.
What we want from you
•Completed secondary or university studies
•Minimum 1 year of experience in call center or customer interaction
•Very good Romanian language skills, both written and spoken
•Intermediate level of English
•Knowledge of Microsoft Office
•Excellent communication and negotiation skills
•Attention to detail, team spirit, and good organizational skills
•A proactive attitude, perseverance, and willingness to learn new things
•Familiarity with AI systems and openness to using them
•Interest in technology and improving work processes
Your responsibilities
Together with other team members, you will handle claims administration for mobile phones and other electronic devices, through:
•Receiving and making calls, as well as providing necessary information for resolving open files
•Carrying out administrative activities related to registered claims
•Registering claims reported by clients in the system
•Receiving, verifying, and archiving documents
•Receiving and drafting correspondence (emails)
•Preparing reports and presentations requested by the client
Why join our team?
•The opportunity to develop your career in the insurance field, within a company on the rise
•Besides salary, you benefit from meal tickets, private health insurance, a day off on your birthday, and other attractive benefits
•Fixed schedule, Monday to Friday, between 9:00 and 18:00
•Hybrid work system
Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective.
Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.
