Nike Department Manager/Coach – CASTEL GUELFO
NIKE, Inc. does more than outfit the world's best athletes. The company is looking for people who can grow, think, dream and create. Its culture thrives on diversity and the imagination of its people. The brand needs talented people, leaders and visionaries. Within NIKE, Inc., everyone contributes their own skills and passion to meet ever-evolving challenges.
Working in-store means being the face of NIKE, Inc. Thanks to constant attention to product knowledge and customer service, NIKE store teams deliver valuable experiences to customers every day. From London to Istanbul, each store has a unique perspective and encompasses an exciting community of sports and style lovers. A career within NIKE Retail demands creativity and ambition, and offers the chance to grow alongside the best athletes and teammates in the industry.
Know what we're missing to build the best retail team in the world? Someone like YOU!
In NIKE Retail stores we use special names for job positions: store managers are called "Head Coach", their assistants "Assistant Head Coach", department managers "Coach", team leaders "Lead", and sales associates "Athlete".
Join the NIKE, Inc. team!
To be a Coach you should enjoy:
•Using your exceptional customer service skills to deliver a top-quality brand experience to our customers
•Leading, coaching and motivating the employees in your department and ensuring an excellent work atmosphere
•Managing the daily activity of your department to reach sales targets (incl. digital services, visual merchandising, sales floor)
•Identifying and improving areas based on customer feedback
•Acting as a NIKE brand ambassador for initiatives including training your team
•Ensuring the store complies with all NIKE standards and guidelines
•Collaborating with business partners across different stores and headquarters
Specifically, our store structure includes three Coach roles, as outlined below:
COMMERCIAL
•Leading a team able to deliver efficient product receiving and inventory accuracy in line with visual presentation standards
•Ensuring smooth inventory processes, keeping the sales floor constantly restocked and presentable, and meeting brand standards
•Working together with department Leads who will oversee individual components (product receiving and visual presentation), while being responsible for the product's journey through the store
•Being responsible for monthly launch initiatives
•Using reporting tools to make the best business decisions
•Achieving accurate inventory to fulfill digital orders
ATHLETE EXPERIENCE*
•Ensuring the team is able to provide athletes* with a top-quality experience (Purpose)
•Leading team engagement in NIKE Community Ambassador activities
•Together with store management, overseeing hiring processes, including onboarding
•Responsibility for store scheduling
•Collaborating with the store team to promote and maintain a positive NIKE culture
CONSUMER EXPERIENCE
•Leading by example, providing support on the sales floor, shaping the customer journey
•Equipping the team with the knowledge needed on any aspect of customer service, including digital assistance opportunities
•Completing specific training and sharing its completion with individual athlete support services
•Using data and analytical tools to generate insights, and building partnerships for continuous improvement together with store management
What you get:
•Competitive salary that evolves based on market and experience
•Monthly bonus opportunities
•Attractive employee discounts for use online and in-store
•Benefits packages
•Exciting development and career opportunities
•Ongoing training on leadership, sales and products
•Dynamic, motivating environment that values diversity, equity and inclusion (DE&I)
•Staff apparel designed to represent NIKE and promote our team spirit
•Access to sports activities
•Opportunities to take part in unique NIKE moments
Your contribution:
•Passion for NIKE and/or sport
•More than 2 years of experience in retail and/or leadership positions
•Excellent English language skills (written and spoken)
•Experience and skill in providing exceptional customer service
•Ability to lead and develop a strong team
•Strong focus on communication
•Flexibility to work shifts and weekends
Watch this video to discover the atmosphere of our stores and learn more about their traditions.
Have we sparked your interest? Do you want to support us in our mission "To bring inspiration and innovation to every athlete* in the world"? Apply now, online and easily. We look forward to hearing from you!
The annual base salary for this position generally ranges from €32,000.00 to €48,000.00. Actual compensation will vary based on a candidate's qualifications, skills, and experience.
