About DXC Technology
DXC Technology is a leading Fortune 500 IT services company with $17.7 billion in revenue (FY21) and more than 130,000 colleagues around the world. At DXC, we harness innovation to help planes fly, markets function, and businesses move at the speed of digital commerce. Serving more than 240 of the Fortune 500, we have a 60-year track record of delivering and modernizing the world's most mission-critical IT systems.
Job Description
Provide technical expertise to support IT infrastructure especially in IT Midrange support (e.g., Windows, Linux, Oracle, Storage & Backup, etc.) and related services (e.g., Business Continuity) throughout the lifecycle of a deal in accordance with contractual obligations, established technical standards that support complex business needs in accordance with ITSM process (Incident, Problem, Change, Configuration, Release and Capacity Management).
Key Responsibilities
•Apply expert technical knowledge to administer one or more technology areas in system design, build and administration, security, performance and availability management
•Maintain a broad understanding of the latest developments in technologies, industry specific issues, competitor and vendor activity and initiatives
•Integrate technical knowledge and business understanding to create superior solutions for the company and for customers
•Contribute to quality and productivity improvement projects, providing analysis of information and documentation
•Understand a customer's complex organizational structure and support processes, with multiple regions, countries, sites, contact points, processes, people, cultures, etc.
•Become proficient in new technologies and business applications
•Provide training and documentation on area of expertise and new technology
Requirements
•Bachelor's degree in IT discipline from universities/colleges, or equivalent work experiences
•4 ~ 5+ years' experience within IT operations of infrastructure services support, operations monitoring and end user support
•Professional certification such as Windows/Linux/VMWare/Oracle VM/SQL/EMC/NetApp
•Excellent communication in Japanese at least certified with JLPT Level 1/N1 or BJT J2
•Excellent understanding of ITSM/ITIL processes, preferably ITIL trained
•Excellent communication and customer service skills and the ability and desire to work in a collaborative team environment
•Independent and able to work with less or no supervision
•Demonstrated ability to adapt to a changing environment and work under high pressure
•Work flexibly based on business requirement
Our Culture and Benefits
DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship, developing and implementing societal initiatives within our Social Impact Practice. Benefits include:
•Extensive resources to support your onboarding and continual development including DXC University
•DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition
•Rewards for referring friends and family to work at DXC
•More time to do the things you love with flexible leave options, including purchased leave
•Charitable and emergency services volunteer days
•Employee Assistance Program to support you and your family
DXC's work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.
