About the role
Reports to Senior Manager - Markets Technology Services
This is a mid-level technical role supporting Aztec's Markets Technology eFront applications platforms. The successful candidate will be an already established manager and will work as part of a cross-jurisdictional team providing system support, configuration, and technical enablement across Aztec's eFront private markets applications.
The role requires hands-on experience with eFront Invest, Investment Café and eFront Debt and will contribute to business-critical activities including investor onboarding, fund administration, accounting, and reporting, processes. The successful candidate will also be expected to work across a broader landscape including automation and integration tooling.
You will support business and people growth, assisting with coaching team members, and collaborating across the business to enable Aztec's future ambitions.
Based at either our Southampton, UK or Jersey, CI office, you will enjoy a hybrid work model where you will be expected to work from the office at least twice per week but full time whilst in probation.
Key Responsibilities and Duties
•Provide support to various business functions to drive system and process improvements and ensuring the timely and accurate investigation and resolution of issues.
•To ensure that all Service Requests (SR) are assessed, and business approval is sought wherever an issue requires significant amounts of time to resolve so that we can determine whether the request is appropriate, and if so whether it will be recharged to the client or the cost be borne by the business.
•Provide scoping / support with requirement gathering on larger system enhancements and projects to assist the appropriate direction of development in line with team and business best practices.
•Provide triage to SRs and incidents to ascertain if the matter has been raised correctly, if any additional information is required, determine whether the issue appears to be data / user related and assess the complexity to assist MTS team in Business as Usual (BAU) allocations, or whether to pass to the operational support team.
•Work with other MTS managers to set weekly resourcing of BAU, Continuous Improvement Requests (CIR), projects, migrations and onboarding and communicate this to the team.
•Allocation of tasks to junior and senior team members to be processed each day to support business SLAs and prompt deliverables.
•Ensure that any system developments, enhancements, or corrections follow the correct change process through documentation, testing, approval board and deployment.
•Review changes raised to ensure completeness and accuracy before being submitted for approval, supporting more junior team to rectify and improve quality going forward.
•For any SRs that are identified as core system developments that would affect multiple clients, ensure they are in line with the rollout procedures and regression processes and are tracked to release.
•To provide guidance and mentorship to develop peers, junior and senior members of staff with assistance of their deliverables.
•Identify and organise training and user guidance to CFTs and other stakeholders where relevant, coordinating with the operational support team and the Aztec academy.
•Liaise with third party vendors and support teams in project initiation, scoping, development, and issue resolution.
Skills, Knowledge & Expertise
•It's essential you have a minimum of 5 years' experience supporting the Private Equity suite of eFront products (FrontInvest (Debt and Consolidation), Investment Cafe), in a financial services context preferable
•Knowledge of report writing tools such as TSQL, SAS, Front Reports, MS Excel (including macros)
•Proven people management experience is essential, including managing the training and development of more junior team members
•Accounting experience and/or accounting qualification preferable
•Experience within a Project Management environment, including co-ordination and planning of actions and resources
•Bachelor's degree in Information Systems, Computer Science, Finance, or a related discipline is preferred
•Certifications in ITIL, data analytics, or automation tools desirable
Personal Attributes
•Analytical thinker with excellent attention to detail and structured problem-solving ability
•Strong internal and external communication skills, with the ability to work across functional teams and jurisdictions
•Adaptable, self-driven, and delivery-focused – able to manage competing priorities and deadlines
•Willingness to learn new systems and contribute to continuous improvement
We will provide the training, both in house for relevant technical knowledge and professional qualifications to enhance your professional development.
Benefits
In addition to a competitive salary, here are some examples of the benefits that we may offer for our permanent roles:
•Discretionary bonus scheme
•Flexible, hybrid working
•Ability to work abroad for up to 3 weeks per annum
•Generous holiday allowance
•Pension scheme
•Private medical insurance, including eye care
•Life assurance (death in service and critical illness benefit)
•Worldwide travel insurance
•Health and wellbeing programmes
•On-site parking
