About the Role
Position Title: Manager
Report to: AVP
Location: Bangalore
Responsibilities
•Perform day-to-day management of the team – request prioritization, task delegation, progress monitor, stakeholder updating, problem solving, member support, team motivation and importantly, ensure the expected KPI and Quality is properly met.
•Manage KYC book of work by consolidating data & prioritizing requests from various stakeholders and keeping close connection with onshore team.
•Liaising with various departments and internal stakeholders to create collaborative work relationships – understand their data requirements, propose the solutions, advocate the team values, obtain their supports when required.
•Be involved in both projects actively (local and Global) and be a champion to represent KYC Team to respective Project Management team in ensuring the ultimate goals and objectives and deliverables of the projects are met per expectations.
•Work with relevant stakeholders to identify process improvement opportunities, propose system modifications, and devise data governance strategies.
•Handling escalations without delay and providing resolution of issues and be immediate point of contact locally to the team.
•Act as a KYC knowledge center to the team and ability to resolve queries pertaining to high-risk KYC profiles.
•Interpret regulatory/policy changes and communicate their implications to the team. Ability to establish action points arising out of the same and incorporate the impact within laid down procedures.
•Keeping abreast of developments within the financial regulatory environment and proactively educate the team on the same.
•Ensure implementation and adherence to audit and compliance requirements and proactively highlight potential issues to the management.
•Provide timely and effective feedback on performance to the team on job objectives and mentor team members to achieve the expected performance standards.
•Plan for effective utilization of resources and exhibit complete ownership of the business.
Experience
•Minimum 6-9 years of post-qualification relevant work experience within Banking and Financial Services industry.
•4+ years of team handling experience & data management (preferable)
•Experience in KYC Onboarding/renewals handling US market.
•Global project and change management experience in Banking or Risk or Compliance domain are preferred.
Education
Bachelor's degree or above
Mandatory Skills
•Candidates with good understanding of KYC for institutional clients
•Candidate should be proficient in Microsoft Office Suite software, with advanced skills in Excel, PowerPoint, Excel macros and Access.
•Lead and motivate a team of KYC analysts in a challenging environment and assist the team in facilitating greater efficiency and timely production of high-quality KYC profiles.
•Demonstrated experience in establishing strong credibility to build influential relationships with stakeholders to identify gaps and improvements within our process.
