About the Role
As a Manager, Fulfillment, you'll be at the forefront of our operations, ensuring that our order processing and delivery systems run smoothly and efficiently. You will supervise a dedicated team focused on order entry, administration, and shipping, aiming to exceed customer satisfaction through meticulous planning and coordination. Your role is pivotal in maintaining optimal inventory levels, crafting capacity plans, and preparing demand planning analyses. By doing so, you'll help streamline processes and amplify our organization's operational effectiveness.
Key Tasks
•Supervise daily order processing activities to ensure timely and accurate fulfillment.
•Oversee preparation and shipping of orders, maintaining adherence to customer service standards.
•Develop and implement capacity plans to manage build-to-stock and build-to-order environments.
•Maintain optimal inventory levels to support smooth operations and minimize costs.
•Coordinate with third-party vendors to ensure seamless order flow and resolution of issues.
•Prepare volume and demand planning analyses based on internal and external data.
•Monitor and manage order backlogs, ensuring timely resolution.
•Maintain accurate records and operational documents to support compliance and quality standards.
•Conduct regular team meetings to review performance metrics and provide feedback.
•Identify and execute process improvements to enhance operational efficiency.
You're a Great Fit if You Have These Skills
•Leadership: Ability to guide and motivate a team of entry-level professionals.
•Inventory Management: Knowledge of maintaining optimal inventory levels.
•Customer Service: Focus on meeting customer satisfaction and service standards.
•Data Analysis: Ability to prepare and interpret volume and demand planning analyses.
•Vendor Coordination: Skills in coordinating with external partners/vendors.
•Problem Solving: Competency in resolving operational issues efficiently.
•Communication: Strong verbal and written communication skills for effective team and vendor interactions.
•Process Improvement: Ability to identify and implement changes to improve operational processes.
Additional Information
Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Compensation
$72,800.00 - $127,100.00 USD. This role is eligible for Bonus. Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location.
