About Magma Math
Magma Math is one of the fastest-growing EdTech scale-ups worldwide, transforming math education through the use of AI. Our platform enables individualized, formative feedback for students. Teachers receive real-time feedback on knowledge gaps and valuable insight into their students' learning progress, so they can focus more on real learning outcomes.
The result: more inclusive, more motivating, and measurably more effective math instruction.
But we don't just build technology — we solve a global education problem. Worldwide, about one in five students struggles with math, a subject that is decisive for many educational and career paths. Our mission is to improve educational outcomes at scale.
We are already in use in thousands of schools and are growing rapidly in the US and Europe, and now also in Germany. To support this, we are building an ambitious team that shares our vision: helping millions of students unlock their full potential.
The Role
Have you just graduated and are looking for a way to start your career directly? Do you want to get to know the startup world firsthand? Then you're in the right place! We are looking for you as a Junior Customer Success Manager.
At Magma, the Customer Success team is always right in the middle of things. We work especially closely with our users and do everything we can to help them get the greatest possible value out of our product. We are looking for an engaged, curious, and highly organized person who enjoys helping others, solving problems, and providing exceptional customer service.
In this role, you will be in daily contact with our users, answering questions, handling support requests, and helping them overcome challenges in using our platform. You will analyze and resolve issues, mainly via our support chat, but also by phone and email. You will also be the first point of contact for bugs reported by users: you investigate reported issues and communicate them internally to our product team. To succeed in this role, you need excellent written and verbal communication skills, a sharp eye for detail, and the ability to deliver first-class customer service even under pressure.
As Junior Customer Success Manager, you will also manage our customer Help Center, create guides, and set up user accounts on the platform. You are one of the key faces of Magma and play a crucial role in shaping our users' experience and ensuring they receive excellent support at every stage of their customer journey.
If you enjoy solving problems, helping others succeed, and are willing to always go the extra mile, we look forward to hearing from you.
What We're Looking For
You will succeed in this role if you:
•Are passionate about providing exceptional customer service and creating great user experiences.
•Feel comfortable in a fast-paced environment, take ownership, and enjoy solving problems.
•Communicate excellently, confidently manage multiple priorities at once, and can navigate challenging conversations with confidence.
•Are proactive and eager to learn, always looking for ways to improve both the customer experience and internal processes.
•Quickly learn new technologies; experience with Excel and basic SQL knowledge are a plus.
Requirements
•Initial professional experience in a customer-facing service or support role.
•Fluent German at a native level and very good English skills.
•Curiosity, initiative, and a proactive way of working.
•Completed secondary education (e.g. Abitur, Fachabitur, or a comparable qualification). Bonus points if you like math!
•Residence in Berlin.
What We Offer
•A key role in an exciting journey. We are a young company with ambitious goals and meaningful work.
•Fantastic colleagues in a positive work environment with great learning opportunities.
•Benefits:
•30 vacation days
•Monthly wellness allowance
•Insurance and pension contributions according to local legal regulations
•The opportunity to contribute to a meaningful mission and have an extraordinary impact on education, society, and children's math learning worldwide.
Start: As soon as possible
Location: c/o St. Oberholz, Zehdenicker Str. 1, 10119 Berlin
Note: We work five days a week in the office, because we believe the best ideas emerge when great people work closely together.
Our Recruiting Process
•Initial interview
•Trajectory interview
•Final interview ("Bar Raiser")
