IT Technician
Location: Malmö, Sweden (On-site)
Employment Type: Full-time – 1 year contract
Job Summary
We are looking for a motivated and reliable IT Technician to join our on-site IT team in Malmö for a full-time contract of one year.
This is an excellent opportunity for someone looking to start or develop a career in IT while working in a collaborative game development environment.
This is a highly user-facing role focused on providing first-line technical support to employees and external contractors. You will be responsible for preparing and deploying IT equipment, supporting onboarding activities, resolving day-to-day hardware and software issues, maintaining IT assets, and ensuring users have everything they need to work efficiently.
The ideal candidate is organized, service-oriented, enjoys working with people, and is eager to learn and develop technical skills.
The role is full-time at 40 hours per week, and the work schedule will include regular coverage until 19:00.
You'll help us by…
•Providing first-line IT support for employees and external contractors
•Preparing, configuring, and deploying laptops, desktops, monitors, mobile devices, and peripherals
•Setting up workstations for new hires and support onboarding activities
•Responding to IT support requests via the ticketing system, email, phone, and in person
•Troubleshooting common hardware, software, and peripheral issues
•Escalating complex technical issues to senior IT team members when required
•Maintaining accurate IT asset inventory and lifecycle records
•Installing software and perform routine workstation maintenance
•Supporting meeting rooms, printers, and other office technology
•Assisting with office moves, workstation relocations, and hardware deployments
•Supporting external vendors and contractors with IT-related requests
•Following IT policies, security standards, and operational procedures
•Contributing to maintaining a clean, organized, and efficient IT workspace
You're awesome because you have…
•English proficiency (spoken and written) – minimum B2
•Educational background in IT or a related technical field, or equivalent practical knowledge
•Good understanding of Windows operating systems and computer hardware
•Good knowledge of Microsoft 365
•Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN)
•Strong customer service and communication skills
•Excellent organizational skills and attention to detail
•Ability to lift, move, and install IT equipment
•Ability to work independently while collaborating with the wider IT team
•A proactive attitude and willingness to learn
Bonus points for...
•Previous experience in an IT support, help desk, or customer service role
•Familiarity with macOS
•Experience with Microsoft Entra ID, Active Directory, or Intune
•Experience with ticketing systems (e.g., Jira Service Management or ServiceNow)
