HR Services Team Leader
Sonova Group
📍 Warsaw, Poland
About the role
Sonova is looking for an HR Services Team Leader to oversee the HR Services team and ensure high-quality administrative support across the entire employee lifecycle. The role combines team leadership, HR operations, process improvement, and day-to-day support for employees and managers.
What you'll do
•Lead and support the HR Services team in daily operations
•Manage workload, priorities, team performance and engagement
•Act as the escalation point for HR operational issues
•Mentor team members and identify development and training needs
•Oversee employee lifecycle administration, from onboarding to exit
•Ensure accurate HR data management and compliance with policies and payroll requirements
•Handle HR queries from employees and managers
•Identify and implement improvements to HR processes and systems
•Collaborate with HR stakeholders, managers and external partners
•Support HR initiatives and ensure smooth service delivery
What they're looking for
•5+ years of HR administration experience in an international environment
•Experience leading or supervising a team
•Strong knowledge of the employee lifecycle and HR processes
•Degree in HR, Business, Psychology or a related field
•Strong organizational, prioritization and leadership skills
•Structured, service- and solution-oriented mindset
•Fluent English and Polish
•Strong MS Office skills, especially Excel
•Experience with HR systems such as SAP, SuccessFactors or ServiceNow
Nice to have
•Additional HR or leadership training
•Experience in HR projects or process improvement
•Familiarity with AI tools for improving efficiency
•German, Spanish, Italian, French or Dutch as an additional language
