Job Title: HR Customer Experience Advisor (German or Dutch speaking)
Location: Budapest
Contract Term: Fixed term (until Dec 2027)
About us
With over 200 brands sold in nearly 180 countries, Diageo is home to some of the world's most iconic drinks. From Johnnie Walker and Guinness to Tanqueray, Smirnoff and Don Julio, we craft brands chosen for life's moments — from everyday connections to landmark celebrations.
Bring your talent, curiosity and ambition, and strive for your personal best alongside people who challenge, support and learn from each other. Together, as one outstanding team, we keep learning, improving and raising the bar for our brands, our business and each other.
Join us and play your part in making life's moments mean a little more.
About the Function
HR is at the heart of our global business, and we have departments across offices around the world, with HR service centers in Budapest, Nairobi, Manila and Bangalore. Collectively these teams provide the widest variety of expertise to the business: from strategic delivery and skills development to talent engagement and careers development, process and systems management to organizational efficiency and reward management. As one of our HR professionals, you'll see there are open doors for you everywhere here, with opportunities to shape the career you want, through continuing learning and development, and the support of dedicated peers.
Human Resources is about growing talent, working as one team and creating the conditions for people to thrive. Every day, the team helps bring our purpose and behaviours to life across Diageo.
From attracting talent to developing careers, this team plays a central role in building a culture where people feel supported, challenged and able to grow. They work closely with teams across the business, bringing insight, care and commercial understanding to everything they do.
You'll help create an environment where different perspectives are valued and where people can learn new skills and thrive, unlocking potential across a truly global organisation.
About the role
This role will be responsible to support the Customer Experience job which includes handling all Employee and Line Manager queries, working through SNOW, triaging of all tickets which are flowing through Workday for other First Point Team members. Also to perform various tasks which is scoped as Customer Experience activities including all Back office work outside Global process which is Onboarding/Offboarding/Org Management at the time of this role creation.
You will be responsible for
•Responsible for Handling the customer experience center end to end activities
•Reviewing every single ticket which is received and triage the activities as per the Responsible Matrix for Bangalore, Budapest centers
•Ensure all service requests are reviewed which is in scope of customer experience centre, which includes all WD tasks / managing employee queries outside Global Process delivery of Onboarding including Movers, Offboarding
•All phone calls are accompanied with standard script of taking those calls (opening/closing) including % of calls answered, calls abandoned
•Agency occupancy will be measured in terms of number of calls, emails and chats answered and Average Handling time
•Ensure all allocated tasks of all HR processes and markets are fully handled end to end to ensure seamless experience
What you will bring
•Previous experience in handling HR Contact Centre or any Service Delivery center support
•Fluency in verbal and written English and Hungarian
•Strong German or Dutch language knowledge
•Previous experience using Microsoft Office applications to an advanced level, including Excel and Word, essential
•Previous experience using cloud-based HR, EIC or SAP HR applications and systems desirable. End User knowledge on Workday is desirable
Benefits
•Unique Family Leave opportunity
•We work without border - you will work with people from all over the world
•You will deal with world class brand portfolio
•Wide variety of thematic events, after work activities organized by employee communities
•Product Allowance to purchase company products from the staff shop
•We won the Fittest Workplace Award, of course we have a Gym
•Urban legend is true, we do have a Rooftop Bar
Flexibility
This is key to success in our business and many of our staff work flexibly in many different ways, including part-time and compressed hours. Please talk to us about what flexibility means to you and don't let anything stop you from applying.
Worker Type: Fixed Term Contract (Fixed Term)
Primary Location: Budapest
