POSITION SUMMARY
The Host, Events & Promotions is responsible for facilitating City of Dreams Mediterranean & Cyprus Casinos events, promotions and activities, and creating a pleasant atmosphere and memorable guest experience.
PRIMARY RESPONSIBILITIES
•Interacts and welcomes guests and customers to make them feel welcomed and comfortable; addresses any questions that they may have regarding the events, promotions, and tournaments
•Facilitates and assists the Supervisor, Events & Promotions with the planning and set-up of events, promotions, tournaments, special functions, and other related activities
•Assists the Supervisor, Events & Promotions as well as other team members of the Casino Marketing team with the coordination of events, promotions, and tournaments to ensure the smooth execution of all activities
•Conducts live draws & PA announcements as and when required
•Communicates with guests and customers both face to face and via telephone calls
•Assists with the monitoring and controlling of live events, promotions, and tournaments; ensures that guests and customers are being attended to as and when required
•Ensures that the highest professional standards of personal conduct, presentation and grooming are always adhered to, delivering an exceptional customer service experience
•Ensures that the safety of guests, customers and colleagues is always addressed with the highest priority
•Assists the Supervisor, Events & Promotions, and organizers in addressing special needs and requirements (for both internal and external events)
•Ensures in-depth knowledge of events, promotions, and tournaments running across all casino locations is always up to date
•Attends training sessions as and when required
•Carries out any other reasonable related duties and responsibilities as assigned by the Supervisor, Events & Promotions or Casino Marketing Management in order to meet business objectives
•Attends ad-hoc planning and progress meetings with the Casino Marketing team
•From time to time, management may change certain tasks based on synergies due to business requirements and operational changes
QUALIFICATIONS
Experience
•One year or above relevant experience in customer services field
Education
•Secondary-level education
Skills / Competencies
•Computer literate
•Excellent interpersonal and communication skills
•Professional written communication skills
•Excellent command of the English and/or Greek language
•Additional languages such as Russian/Arabic/Hebrew/Chinese will be considered an advantage
PERSONAL COMPETENCIES
•Receptive and versatile in adopting new approaches and practices to meet changing circumstances
•High adaptability to various assigned job tasks
•Ability to work under pressure, energetic and enthusiastic
•Possesses strong time management skills
•Shift work (time and days)
•Must be able to work indoors and be exposed to various environments such as, but not limited to noise, dust, cigarette smoke and fragrances
•Must be able to tolerate secondhand smoke
•Must follow grooming standards
