About the company
Tangem is a high-tech company in the blockchain sector, founded in 2017, headquartered in Zug, Switzerland, with branches in North America, Eastern Europe, and APAC. Tangem started with the idea of bringing digital assets to the masses using a unique combination of a smartcard-based hardware wallet and mobile applications.
About the role
We are looking for a Community & Engagement Lead to drive organic UGC and amplification as the two core outcomes of the role.
Tasks
•Drive organic UGC and amplification as your primary outcome: spark community-generated content, get the best of it seen, and report on what is working.
•Be the brand's voice in DMs and comments, engaging the community in real time.
•Curate and manage the moderator team covering Telegram and Discord 24/7, keeping coverage tight and the community healthy.
•Turn community signal into action: pull insights from everyday engagement and convert them into concrete next steps for social and product, including brand polls, storytelling posts, and topics to push to creators.
•Own engagement on our priority channels, X and Instagram in particular: spot relevant topics and trends where Tangem can break in and earn reach.
•Build and manage partner relationships: co-marketing, placements on partner channels, and reacting to and amplifying their content.
•Use AI tools actively to speed up monitoring, drafting replies, and synthesising insights.
Requirements
•Proven experience in community management or social engagement, ideally in crypto, web3, or fintech.
•C1 English, fast and on-brand in live conversation across different tones and audiences.
•Deep platform expertise, especially on X and Instagram, with a real feel for culture, trends, and real-time engagement.
•Experience managing or coordinating a team of moderators, including round-the-clock coverage.
•Ability to extract insights from community activity and translate them into clear action points.
•Relationship skills to open and run partner conversations and co-marketing.
•Hands-on with AI tools and eager to use them to work faster and smarter.
•Organised and responsive, able to juggle real-time work with longer-term initiatives.
Nice to have
•Understanding of crypto, web3, or fintech culture is a strong plus.
Conditions
•Stability, growth, participation in shaping the future unicorn.
•Remote work from any location.
•Unlimited PTO.
•Competitive salary in EURO/USDT.
•Compensation for the purchase of necessary technical devices for the work.
