About the Role
Our Customer Service team is critical to our mission, helping our clients with solutions and assistance that deliver the results for businesses around the world. As a 'Gartner Workplace Leader', we are open, honest, and responsible, and our Agents bring to life the ethical standards that have made us such a trusted global name. Be inspired, encouraged, and supported to fulfill your ambitions and your potential.
Requirements
•Fluent English language skills & native/close to native language skills (C1) in German (support language)
•Experience in telephone technical support or any customer service-related field is an advantage
•Considerable familiarity with the MS Office Suite and the Windows environment in general
•Attention to detail and analytical mindset
•Ability to work on multiple and/or similar activities simultaneously
•Outstanding team player attitude
Responsibilities
•Troubleshooting, diagnosing, and correcting IT-related technical issues, utilizing your technical and customer service skills
•Guiding the client through the necessary steps to restore functionality
•Being responsible for either solving the issue or escalating to Level 2 support
•Coordinating Service Requests by following up with the cross-functional teams
•Team up with your colleagues to collaborate on problem-solving and identify major service solutions
•Actively use the knowledge base to resolve problems and raise potential knowledge gaps
•Coordinating and following up on Service Requests
Conditions
During the training period, the employee is required to be based in Wroclaw and work 5 days per week from the office. The training is expected to last 3 months. Upon successful completion of the training, the role will transition to a remote working arrangement.
•Unisys university - unlimited access to our online training tool to improve your soft skills and technical capabilities
•Industry leading 15 week onboarding & training including travels to Budapest (2x 2 weeks Unisys Training Lab)
•Life insurance – 200% of salary covered
•Private health insurance - comprehensive outpatient cover (with option to cover partner/family at own cost)
•Sports Card – can be used for gym memberships among other health and wellness offerings
•PPK - 1.5% sponsorship, starting after 3 month probation period
•Paid holidays (< 10 years of employment service: 20, >10 years of employment service: 26 days)
•Surplus payments for non-standard shifts (weekend, night, holidays)
•Competitive salary and company bonus within an unlimited work contract
Our salary range depends on the candidate's experience and the outcome of the interview process. Based on these factors, we can offer between PLN 8K and PLN 10K gross.
