Job Purpose
The Finance Systems Analyst plays a key role in supporting, maintaining, and enhancing Microsoft Dynamics 365 Finance & Operations (D365 F&O) and its associated applications, ensuring finance systems operate reliably and efficiently across the business. Acting as the bridge between Finance and Technology teams, you will provide expert functional support, troubleshoot and resolve system issues, manage security and access controls, contribute to system upgrades and change initiatives, and support continuous process improvement. This is an exciting opportunity for someone who enjoys problem-solving, collaborating with stakeholders, and driving the adoption of technology to improve financial processes, data quality, and user experience while helping shape the future of the finance systems landscape.
Key Responsibilities
•Support and maintain Microsoft Dynamics 365 Finance & Operations (D365 F&O).
•Support and maintain Independent Vendor Software (ISV) used by D365 F&O, e.g. ExFlow, SKG, or Oanda.
•Provide first-line and second-line helpdesk support, ensuring all incidents and service requests are logged, prioritized, and resolved in a timely manner.
•Perform root-cause analysis and contribute to implementing long-term solutions to recurring problems.
•Assist with system upgrades, patches, enhancements, and testing activities in D365 F&O.
•Support ongoing finance transformation initiatives.
•Participate in system configuration, data migration, workflow updates, and user acceptance testing (UAT).
•Manage implementation of Change requests in Azure DevOps, both internal and external.
•Collaborate with Finance teams to resolve data discrepancies and improve reliability of system-generated reports.
Skills & Experience
•Strong experience working in a finance environment, with a solid understanding of finance functions and end-to-end processes (e.g., AP, AR, GL, Procurement).
•2+ years' experience working with Microsoft Dynamics 365 Finance & Operations (D365 F&O), including navigation, financial modules, workflows, and security roles.
•MS Office skills, with strong proficiency in Microsoft Excel (pivot tables, lookups, data manipulation).
•Strong organizational skills with the ability to manage multiple tasks and priorities.
•Clear and confident communicator — able to explain technical concepts to non-technical users.
•Delivery-focused, with a proactive mindset and a commitment to meeting deadlines.
•Willingness to learn new skills, explore new ideas, and adopt new technologies.
