Job Description
DXC Technology is seeking Field Support Technicians based in Brisbane to provide IT support to customers across a range of workplace environments. The role involves supporting end users with their day-to-day technology needs, maintaining workplace equipment, and ensuring incidents and service requests are recorded and managed accurately.
Work Arrangement
•On-call requirement, car etc: On Call
•Shift work or no: No (8-4 or 9-5)
•WFH flexibility: once a month
•When are we looking for the desired candidate to start (roughly): next 4-6 weeks
Responsibilities
•Provide desktop support to a range of users, including senior executives.
•Set up, configure, maintain, and troubleshoot laptops, desktops, mobile devices, and peripherals.
•Support users face to face, by telephone, and through remote support tools.
•Perform routine maintenance and basic troubleshooting of end-user hardware and software.
•Accurately record and manage IT assets, incidents, service requests, and work orders.
•Service Now experience is a plus.
•Prioritize incoming requests and existing work based on urgency and business requirements.
•Maintain accurate service records, time entries, and technical notes.
•Follow workplace health and safety requirements to protect yourself, colleagues, and customers.
•Complete assigned tasks within agreed service timeframes.
Knowledge and Skills
Suitable candidates will have:
•A working knowledge of computer hardware and operating systems.
•Strong attention to detail and accuracy.
•The ability to manage competing priorities and organize workloads.
•Clear written and verbal communication skills.
•A customer-focused approach and the ability to assist users with varying levels of technical knowledge.
•The ability to work independently and collaboratively with colleagues and other technical teams.
•Good time management and organizational skills.
•A professional approach to customer interactions.
•A current Australian driver's license.
Additional Information
Successful applicants must be able to meet DXC's pre-employment screening requirements, which may include a National Police Check, employment screening, and drug and alcohol testing.
At DXC Technology, the work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.
