Field Application Engineer II
Department: Sales
Location: Spain (Madrid) / Spain (Remote)
The Field Application Engineer is the primary technical resource for the European sales team and is responsible for actively driving and managing the technology evaluation stage of the sales process. Working in conjunction with the sales and engineering teams as the key technical advisor and product advocate, the Field Application Engineer must be able to identify and provide reliable solutions for all technical issues to assure complete customer satisfaction. The occupant of this role must evaluate customer technical requirements against approved Electrolyser solutions. If the needs of the customer cannot be met with the approved Electrolyser solutions, the Field Application Engineer will work with cross-functional teams to find a technical solution meeting customer needs. The ideal candidate for this role must have the ability to gain a firm technical grasp on Plug Power products and technical requirements while also possessing a robust interpersonal skill set enabling effective customer relations and leadership of project teams.
Responsibilities
•Maintain expert level technical knowledge of Plug Power products and solutions; most notably Electrolyser systems, Fuel Cell systems, Infrastructure and field applications.
•Attend meetings with the sales team while lending help with the following:
•Articulating Electrolyser systems, Fuel Cell systems, Infrastructure technology and product positioning to both business and technical users.
•Listening, understanding and conveying customer requirements.
•Assisting the sales team on all application recognition to provide the Fuel Cell systems, Infrastructure and electrolysers solutions as an option that will maximize the benefit for customers.
•Help to calibrate expectations for product solution rollouts between customer stakeholders and PLUG project teams.
•Respond to functional and technical elements of RFIs/RFPs.
•Assist in the development of technical solutions to address specific constraints for customer field applications.
•Perform technical/product training for sales people and customers.
•Assist in the design and development of new solutions by gathering field data related to customer needs; work cross-functionally to implement new solutions and new product offerings as the organization evolves.
•Perform all other duties as assigned.
Requirements
•BS in mechanical engineering or other relevant engineering field of study.
•3+ years of related work history; preferably experience with integrating technical solutions in the field for customer stakeholders.
•Ability to travel as needed to perform the duties of the role; up to 50%.
•Proven ability to successfully develop technical solutions in a variety of environments while taking into account a multitude of constraints.
•Experience within industrial markets (e.g. automotive, aeronautical, oil & gas).
•Experience in any of the following spheres of activity is desired:
•Hydrogen and/or fuel cells and/or Electrolyser
•Industrial gas
•Cryogenic Industry
•High Pressure Systems (250 Bar and up)
•Gas processing and/or dispensing equipment
•Oil and Gas, CNG, LNG, etc.
•Capabilities in all of the following areas are essential:
•Computer and software systems skills as applicable to position including but not limited to: Word, PowerPoint, Excel, and Outlook.
•Strong verbal and written communication skills.
•Uncompromising dedication to quality.
•Demonstrated analytical abilities with strong attention to detail.
•Ability to manage complex projects and multi-task effectively.
•Excellent follow-through.
•Must be driven and self-motivated.
•Teamwork oriented and focused.
•Fluency in English and Spanish is essential, other languages are greatly appreciated.
