About KBS Europe
KONE Business Services (KBS) enables KONE's global scale by running and continuously improving the core business processes—Sell to Cash, Source to Pay, and Record to Report. Guided by a strong LEAN mindset and deep process expertise, we focus on quality, consistency, and reliable execution. KBS Europe is built on skilled, motivated professionals who work together to deliver high‑impact results and support KONE's ambition to be the easiest company to work with and work for.
Purpose of the Role
The KBS Europe S2C Lead is a senior leadership role accountable for setting and delivering the transformation agenda for our Sell to Cash (S2C) operations across Europe, creating measurable value for Europe Area through stronger performance, scalability, quality, automation, and business partnering. You will lead a large, multi-country organization through its leadership team, build a high-performing and empowered culture, and turn transformation priorities into tangible improvements in performance, scalability, quality and automation for KONE's Frontlines and European business.
Main Responsibilities
•Lead, coach and develop the S2C Europe leadership team, building leadership capacity, clear accountability and a high-performing organization where people are empowered to take ownership and grow.
•Set the strategic direction and define the S2C transformation roadmap, with clear priorities, milestones and measurable outcomes in productivity, quality, automation adoption, service performance and customer experience.
•Drive change across the organization: engage and mobilize people around new ways of working, standardization and automation, and ensure new solutions are successfully adopted.
•Define and lead the S2C transformation roadmap, with clear priorities, milestones, and measurable outcomes in productivity, quality, automation adoption, service performance, and customer experience.
•Translate KONE and Europe Area priorities into an actionable agenda, connecting transformation initiatives to business impact, operational scalability and value creation for Frontlines.
•Establish and track transformation value cases, making benefits visible, measurable, and delivered through improved cost efficiency, capacity release, process standardization, quality, and business satisfaction.
•Build strong partnerships and governance with Frontlines and key stakeholders, ensuring transparency on performance, risks, priorities and required business support.
What Would You Need to Be Successful in This Role?
•10+ years of leadership experience, including leading large teams or organizations through other leaders, ideally in an international, matrix, shared services or GBS environment.
•Broad leadership and process experience with a good understanding of end-to-end processes; experience in S2C / Order to Cash, customer service or related operations is an advantage.
•Proven ability to lead large-scale operational teams, empower and develop people, manage performance at scale, and build clear accountability across multiple countries or Frontlines.
•Proven transformation or change leadership experience, including ownership of roadmaps, benefit cases, execution discipline, and measurable delivery of productivity, quality, automation, or service improvements.
•Strategic and holistic thinker with strong business acumen, able to see bigger picture, anticipate Europe Area needs, shape priorities, influence stakeholders, and convert opportunities into measurable value for KONE.
•Ability to connect global initiatives, Europe Area business priorities, and operational execution into a clear S2C transformation roadmap with defined outcomes, ownership, and benefit tracking.
•University degree (preferably in Business Administration).
•Excellent spoken and written English.
What KONE Has to Offer
•We value your authentic self
•Diversity, equality and inclusion is embedded in our strategy and values
•Collaborative, creative and supportive work environment
•We are passionate about safety, quality and innovation
Some of our many benefits include:
•Opportunities to learn and grow
•Language courses contribution
•Yearly performance bonus
•Performance Awards
•Extra vacation days
•Team events
•Multisport card
•Hybrid way of work
Salary
From 4,550 EUR/month; the final offer will be based on experience and qualifications.
