Job Description
As a Support Engineer, you will provide technical support and engineering services to customers with critical automation and safety systems. You will work with customers, project teams, and engineering colleagues to deliver maintenance, commissioning, troubleshooting, and emergency support services across a range of Rockwell Automation and third-party control systems.
You will report to the Support Manager. You will be based in Maldon, UK, and work in an onsite work model.
Your Responsibilities:
•Provide technical support, maintenance, troubleshooting, and emergency response services for customer automation and safety systems.
•Attend customer sites, both onshore and offshore, to perform healthcare visits, product servicing, installation, commissioning, and support activities.
•Deliver out-of-hours support for customers in the UK and worldwide as part of a support rota.
•Support a range of Rockwell Automation and legacy control and safety systems, including Allen-Bradley, Trusted, AADvance, Regent, ICS2000, SSD and SFD platforms.
•Prepare technical documentation including site visit reports, method statements, risk assessments, and provide follow-up support through to issue resolution and closeout.
•Regular travel to customer sites in the UK and internationally.
The Essentials - You Will Have:
•Bachelor's degree in Engineering or a related field.
•Experience supporting industrial control and safety systems within the Oil & Gas, Petrochemical, Pharmaceutical, or related process industries.
•A valid driver's license.
The Preferred - You Might Also Have:
•Typically requires a minimum of 2 years of related experience.
•Experience with Rockwell Automation platforms including Allen-Bradley ControlLogix, PLC-5, SLC500, Trusted, and AADvance systems.
•Experience integrating third-party automation systems and equipment.
•Knowledge of SCADA and HMI platforms such as FactoryTalk View, Cimplicity, Wonderware InTouch, and Panorama.
What We Offer:
•Paid Time Off - Above statutory requirements
•Maternity and Paternity Leave - Receive 100% of your salary during the first weeks of leave
•Medical Plan - Access private treatment and Digital GP services
•Life Assurance
•Pension Scheme - A defined contribution plan with employer contributions
•Group Income Protection - Payment in case of inability to work due to chronic illness
•Cycle-to-Work - Purchase a bike through salary sacrifice and enjoy tax advantages
•Employee Sports and Social Club - Receive discounts on entertainment such as the cinema, theme parks, theatre, and other attractions
•OnTrack - A wellbeing platform that encourages movement and healthy habits
•Employee Assistance Program - Access to personal coaching and resources to support physical, mental, and emotional wellbeing goals
•Calm Premium - Tools for relaxation, meditation, focus and sleep
